Street lighting and other lit equipment

We manage, maintain and repair most streetlights and other lit equipment on roads and pavements in Suffolk.

Reporting a fault

 Non-emergency street lighting faults can be reported online, such as:

  • streetlights
  • lit road signs
  • lit bollards
  • belisha beacons
  • "wig wag" warning signals (outside schools)

Please note - streetlights 6 metres in height and below are normally switched off between the hours of midnight and 5.30am. Read more about Part night lighting

Emergency Faults

If you think the fault is an emergency or you want to report one of the following faults, contact our Customer Services team on 0345 606 6171 instead of using our on line report:
(Read about the change from 0845 to 0345 numbers).

  • exposed electrical wires;
  • 4 or more adjacent lights out, whole streets, adjacent streets;
  • damaged, knocked down or leaning columns, bollards, signs or lights;
  • missing lit bollards
  • belisha beacons at zebra crossings not working

Information you will be asked to provide:

  • the location of the lit equipment (i.e. parish/town and road name)
  • the number and type of the lit equipment if you know it, and
  • your contact details

Our guidance notes will give you more information.

Possible problems with the electrical supply

If a street light is flickering and the lights in your property are also flickering, this may indicate an electrical supply fault - to find out, please telephone UK Power Networks' power cuts and emergencies help line on 0800 783 8838.

Some faults are due to loss of power supply which we have to refer to the electricity supplier, currently UK Power Networks. Their priority is to restore supplies to households and businesses so it may take longer to restore power to streetlights affected by loss of power.

Timescales for repairing faulty street lights

The target time to repair faulty street lights is normally within 2 weeks. A higher priority is given to faults that could be dangerous such as exposed electrical wiring - these are normally made safe within 2 hours. If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier, and it might take several months for them to fix the fault, depending on their other commitments at the time.

 Part night lighting

We are implementing part-night lighting across the whole of Suffolk, with the primary objective of reducing our energy consumption, saving both costs and carbon. All streetlights 6 metres in height and below are switched off between the hours of midnight and 5:30am, with consideration given to the criteria below:

  • lights at major junctions/roundabouts;
  • in town centres with CCTV, high security businesses e.g. banks, areas of high night time pedestrian usage for example near nightclubs and train stations, outside community facilities or leisure centres;
  • areas where street lights are needed to reduce road accidents;
  • areas where there could be an increase in crime through reduced lighting, e.g. pubs and specific residential areas;
  • remote alleys linking residential streets;
  • near pedestrian crossings, footbridges, subways;
  • in public car parks;
  • at bus stops;
  • at level crossings, speed humps and traffic lights;
  • where there is sheltered housing for the elderly.

An ‘out-of –hours’ number has been given to the emergency services in order that they can request lights to be turned back on immediately if required.

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Requests for new lighting

Because we are trying to reduce light pollution, energy consumption and maintenance costs, we are reluctant to provide any additional lighting. If you think an additional streetlight is necessary, please contact your local parish or town council to see whether they will support your request as they will normally be expected to pay for the costs of the initial installation, and any associated maintenance and energy costs.

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