Reporting a fault
Please note - streetlights 6 metres in height and below are switched off between the hours of midnight and 5.30am. Read more about Part night lighting
Please use our on line report to tell us about faults with:
- lit signs
- lit bollards
- belisha beacons
- wig wag signs
You will be asked for:
- the location of the lit equipment (i.e. parish/town and road name)
- the number and type of the lit equipment if you know it, and
- your contact details
Our guidance notes will give you more information.
If you think the fault is an emergency or you want to report one of the following faults, contact our Customer Services team on 0345 606 6171 instead of using our on line report:
(Read about the change from 0845 to 0345 numbers).
- exposed electrical wires;
- 4 or more adjacent lights out, whole streets, adjacent streets;
- damaged columns, bollards, signs or lights;
- flasher units outside schools not working;
- belisha beacons at zebra crossings not working
Possible problems with the electrical supply
If a street light is flickering and the lights in your property are also flickering, this may indicate an electrical supply fault - to find out, please telephone UK Power Networks' power cuts and emergencies help line on 0800 783 8838.
Some faults are due to loss of power supply which we have to refer to the electricity supplier, currently UK Power Networks. Their priority is to restore supplies to households and businesses so it may take longer to restore power to streetlights affected by loss of power.
Branches covering street lights, lit signs, lit bollards or zebra crossings
Please use our Highway Maintenance on line report - select report type Road and pathway maintenance, problem type Trees and hedges obscuring road lights. You will be asked to give us:
- location (parish, road name/number),
- number of the lit equipment (from the plastic plate),
- size of any branches having over the lamp, and
- whether the tree is on the path or is in a garden of a private residence.
Timescales for repairing faulty street lights
The target time to repair faulty street lights is normally within 2 weeks. A higher priority is given to faults that could be dangerous such as exposed electrical wiring - these are normally made safe within 2 hours. If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier, and it might take several months for them to fix the fault, depending on their other commitments at the time.
We are implementing part-night lighting across the whole of Suffolk, with the primary objective of reducing our energy consumption, saving both costs and carbon. All streetlights 6 metres in height and below are switched off between the hours of midnight and 5:30am, with consideration given to the criteria below:
- lights at major junctions/roundabouts;
- in town centres with CCTV, high security businesses e.g. banks, areas of high night time pedestrian usage for example near nightclubs and train stations, outside community facilities or leisure centres;
- areas where street lights are needed to reduce road accidents;
- areas where there could be an increase in crime through reduced lighting, e.g. pubs and specific residential areas;
- remote alleys linking residential streets;
- near pedestrian crossings, footbridges, subways;
- in public car parks;
- at bus stops;
- at level crossings, speed humps and traffic lights;
- where there is sheltered housing for the elderly.
An ‘out-of –hours’ number has been given to the emergency services in order that they can request lights to be turned back on immediately if required.
Requests for new lighting
Because we are trying to reduce light pollution, energy consumption and maintenance costs, we are reluctant to provide any additional lighting. If you think an additional streetlight is necessary, please contact your local parish or town council to see whether they will support your request as they will normally be expected to pay for the costs of the initial installation, and any associated maintenance and energy costs.
What is in the section
Pedestrian crossings are provided to improve road safety for people crossing a road.
We install and maintain traffic lights and other lit signs on most roads in Suffolk to help manage traffic.
Installing temporary vehicle activated signs to help reduce speeding