If you find something that is dangerous or could cause an accident on the highway call our Customer Service Centre on 0345 606 6171. (Read about the change from 0845 to 0345 numbers).
If the emergency is on a trunk road (PDF, 79kb) please contact the Highways Agency Information Line.
Please provide as much information as possible, including:
- Description of the emergency – the size or extent of the problem; when it happened and the current situation;
- The location – e.g. outside No. 5 “The Street”, “somewhere town”, or road number and location;
- Your name and telephone number – so we can call you back if we need to get more information.
The following are examples of situations which could be regarded as emergencies and information which would help us assess and deal with reports of emergencies:
- Manholes/gratings missing, broken or collapsed
- Damaged streetlights, traffic signals, lit bollards, lit signs
- Debris, including mud, chemical and clinical waste
- Fallen tree or branch blocking part or all the road or path
- Extensive flooding resulting in road being impassable. This does not include burst pipes or water mains, which should be dealt with by the water company – usually Anglian Water
- Large dead animals e.g. cattle/deer/horse causing obstruction
- Overhead cables fallen across the highway
- Potholes (only potholes larger than the size of a dinner plate and depth of a golf ball on busy roads, and potholes larger than a car tyre and depth of a tennis ball or bigger will be treated as an emergency)
- Road signs and other street furniture damaged so they are a direct danger or obstruction to the travelling public – e.g. bent into the path of vehicles
- Structure collapse (e.g. bridge, wall, fences, scaffolds, hoarding)
- Traffic signals (wires exposed, physical damage to column or red lamp)
|What has happened||Information which will help us assess the situation|
|Chemicals on the highway||
|Clinical waste on the highway||
|Dead animals on the highway||
If the road is passable eg small animals not causing obstruction, or fly-tipping on verge, please contact the District or borough council
|Flooding||Please see our flooding information|
|Manhole/grating covers (missing, broken or collapsed)||
|Mud on the highway||
|Oil, diesel or paint spillage||
|Overhead cables fallen across the highway||
|Please note - only potholes deeper than 50mm and larger than 300mm diameter (size of dinner plate) on busier roads and larger than 600mm diameter on minor roads (size of dustbin lid) will be treated as potential emergencies.
|Safety fences, guardrails and barriers||
Damaged safety fences on A class roads and leading up to bridges should be reported as emergencies. This includes broken or sharp edges protruding in to the road or pavement.
In most cases fencing is owned by the adjacent property owner and should not be reported to us unless the damage blocks the highway.
|Street lights, lit bollards, lit signs||The following are potential emergencies:
Streetlights and other electrical equipment owned by us have a plastic plate giving a reference number and a contact telephone number. Please supply the following details:
If you do not know the reference number, please give some other information such as a nearby house number. Please try to give as much information as possible about the fault, for example is there an intermittent fault or the light isn't working at all.
|Traffic accidents||Traffic accidents should be reported to the Police.|
|Trees (fallen branches/tree on the highway)||
|Winter maintenance (gritting/snow clearing)||Please visit our salting, gritting and snow clearing page|