Reporting a Fire Safety Deficiency

How to make a complaint about fire safety provision in premises other than a single private dwelling.

Should you enter any premises, other than a single private dwelling, and have concerns about the fire safety provision you can report these concerns to the Duty Fire Safety Officer .

The types of complaints we routinely deal with are locked and blocked fie exits, faulty fire alarm systems and lack of training provision for employees.

We strive to make a response to any complaint within 4 hours, if during normal office hours, and as soon as possible in all other situations.

Duty Officer (Fire Safety)

Suffolk Fire and Rescue Service operates a Duty Officer System and the Duty Fire Safety Officer is available Monday to Thursday 0900-1700 and Friday 0900-1600.

Should you have any enquiries relating to fire safety in any premises other than a single private dwelling, or any other fire safety related enquiry, you can contact the Duty Fire Safety Officer who will endeavour to provide an answer to your enquiry.

To talk to the Duty Fire Safety Office, please contact the Business Support Team on 01473 260588.


On very rare occasions out of office hours where the fire safety provision at a premises is very poor and persons are being placed in immediate risk, e.g. there is a high likelihood of a fire occurring and if it did occur persons would be seriously injured or killed, a call may be made to Fire Control using the 999 system.


Published on .