Our project work is managed and monitored using established project management approaches with progress against project milestones and deliverables being reported using highlight and exception reports.
A programme of internal fire station and health and safety audits are undertaken looking primarily at compliance with statutory and organisational policy requirements.
Areas for improvement are highlighted from the analysis of performance and project reports, customer complaints and feedback from internal audits together with feedback from the statutory inspection or peer review.
Collectively, all of the above influence and inform our priorities for the medium term.
How well are we doing?
The use of data and statistics relating to Suffolk Fire and Rescue Service's performance is important in assessing "how we're doing". A range of systems are used to collate data on a daily basis. This data is analysed, interpreted and provided to managers, staff and political leaders so we can understand how well we are performing and where necessary, make changes. We have provided various reports below so you can view areas of Suffolk Fire and Rescue Service's performance against the targets we set ourselves and against other fire services.
Speed of Response: How long we take to respond to 999 calls is important to us. This data shows the time taken by our firefighters when responding to a 999 fire call. It is measured against the time the firefighters are first alerted of an incident to the time the firefighters arrive at that incident. We measure four standards, all of which are set locally, in line with the specific risk in Suffolk. You can view the latest information on our Emergency Response Standards page.
Strategic Performance Data: This report sets out the main areas of performance that we measure and manage across our fire service. It includes road traffic collisions, staff absence levels, availability of our on-call firefighters and many more areas. This data is used regularly and formally reviewed by the senior management team on a quarterly basis. The information is used to understand performance levels and realign priorities and resources where necessary. Please download a copy of the latest report.
Fire Statistics: The Department for Communities and Local Government provide detailed fire and rescue statistical information on an annual basis in a report called 'Fire Statistics'. The report contains a breakdown over a number of years of all incidents attended by fire and rescue services across Great Britain. Download a copy of the Fire Statistics Report 2011-2012
CIPFA Statistics: The Chartered Institute of Public Finance and Accountancy provides information on a range of areas across the fire service and local government. These include service usage, service costs, customer satisfaction and policy development. This information is an invaluable resource across the public sector and is used by managers to compare performance, identify trends, review processes and outputs and to manage resources more effectively. Download a copy of the latest CIPFA information collated for Suffolk and other fire and rescue services across the UK.
CIPFA Statistics 2012-2013 (PDF 40 KB)
Benchmarking Data: Benchmarking performance is very useful for assessing how well we are doing when comparing and assessing our Service against other fire and rescue services in the UK. Please download a copy of the following documents to view how Suffolk Fire and Rescue Service compares to other fire services across the country in a number of different areas. The data is derived from the CIPFA statistics referred to previously.
Fire Benchmarking Statistics 2012-2013 (PDF 78 KB)
Fire Benchmarking Statistics 2011-2012 (PDF 76KB)