Our project work is managed and monitored using established project management approaches with progress against project milestones and deliverables being reported using highlight and exception reports.

A programme of internal fire station and health and safety audits are undertaken looking primarily at compliance with statutory and organisational policy requirements.

Areas for improvement are highlighted from the analysis of performance and project reports, customer complaints and feedback from internal audits together with feedback from the statutory inspection or peer review. 

Collectively, all of the above influence and inform our priorities for the medium term.