Our Emergency Response Standards

Suffolk Fire and Rescue Service responds to about 14,000 emergency calls each year and attends 8,500 emergency incidents.

 

Of these, over 1200 are serious fires, including some 400 accidental fires in the home, and 460 are serious road traffic collisions.

Our approach to emergency response is to ensure we have the right firefighters and fire appliances at the right place, at the right time and delivering the right standards of response to emergencies.

 

DCFO Mark Sanderson

DCFO Sanderson

When we respond we will:

  • Send the right number of fire appliances and firefighters to deal with the emergency.
  • Ensure our firefighters are safe by being professionally trained.
  • Make sure our fire appliances, operational and personal protective equipment is the best we can provide.
  • Improve the range of emergencies that we can deal with by introducing new emergency capabilities that reflect local risks. These include water rescue, high reach appliances, animal rescue, specialist rescue, rescue from height and other innovative new equipment and appliances.
  • Ensure we have effective 'over the county border' arrangements and can respond effectively to larger regional and national events outside of Suffolk.

 

 

 

 

 

 

Prior to 2004, targets for response times to fires and other emergencies were based on a prescriptive framework of national standards. Since 2004, fire services have been provided with the freedom to manage their own emergency response standards. This led to Suffolk Fire and Rescue Service reviewing response standards in 2010/11, resulting in standards which better reflect the needs of Suffolk. It is important to note that whilst the response standards are now measured in a different way, there has been no substantial change to the standards of performance of Suffolk Fire and Rescue Service. The new standards are modelled against the existing fire stations, fire appliances and firefighters across Suffolk.

Response Standard One

The Service will endeavour to attend all property fires within 11 minutes from alerting the first fire appliance. This is to be achieved on a minimum of 80% of all occasions.

During 2012/13 the first fire appliance attended 80.83% of property fires within 11 minutes.

Response Standard One annual performance since 2006/07 

Response Standard Two

The Service will endeavour to attend all property fires within 16 minutes from alerting the second fire appliance attending the same incident. This is to be achieved on a minimum of 80% of all occasions.

During 2012/13 the second fire appliance attended 79.5% of property fires within 16 minutes.

Response Standard Two annual performance since 2006/07

Response Standard Three

The Service will endeavour to attend all road traffic collisions within 13 minutes from alerting the first fire appliance. This is to be achieved on a minimum of 80% of all occasions.

During 2012/13 the first fire appliance attended 75.29% of road traffic collisions within 13 minutes.

Response Standard Three annual performance since 2006/07

Response Standard Four

The Service will endeavour to ensure that a senior officer will arrive at an incident within 20 minutes from being informed of the call. This is to be achieved on a minimum of 80% of all occasions.

During 2012/13 a senior officer attended 64.11% of operational incidents within 20 minutes.

Response Standard Four annual performance since 2006/07


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