The purpose of Suffolk Fire and Rescue Service is to provide cost effective services that meet all relevant legislative requirements, delivered by safe, well trained staff, to improve the quality of life for people in Suffolk; our ambition is to make Suffolk a place where people can live safe and fulfilling lives.

This means that deaths and injuries from fires and road traffic accidents are at the lowest level possible, levels of recorded fire-related crimes are low, businesses are aware of their responsibilities regarding fire safety and people feel safe in their own homes.

Suffolk Fire and Rescue Service has built up a reputation locally, regionally and nationally for high performance, continuing to be one of the most cost effective services in the country through continuously improving what we do and how we do it. Our plans for 2012-2015 build on this reputation by delivering a range of work against each of our priorities which support our ambition.

Our challenge for the future is to continue to improve to meet the changing demands of the community and we must do this in a way which ensures our Wholetime and On-Call firefighters have the equipment and training they need to continue to work effectively and safely. Our role is primarily  to deliver effective prevention, protection and emergency response services. We promote community safety  and fire prevention, focusing on vulnerable groups, such as the elderly, those with limited mobility, families with young children, and young drivers who are at greater risk of being involved in road traffic collisions.

Our statutory duty to ensure compliance with legal fire safety protection requirements is fulfilled through enforcing the Regulatory Reform (Fire Safety) Order 2005 which focuses on ensuring people are safe from fire when at work or in public buildings.

We provide emergency services 24 hours a day, seven days a week, 365 days a year to the communities of Suffolk and its visitors. The work we do in communities to reduce fires and fire related deaths and injuries is a major contribution to reducing risk in the ccommunity and making Suffolk safer. 

There are 35 fire stations across Suffolk, crewed by a combination of Wholetime and On-Call firefighters; 28 of these fire stations, mostly in rural locations, are crewed by On-Call crews only.

Suffolk Fire and Rescue Service Structure Chart

Contact details

By using online transactions you are helping us to save money which we can use to provide other services. You can view a full list of all the transactions on our website here. If you need further assistance with the topics discussed on this page, please use the following numbers to contact us.

Email: fire.admin@suffolk.gov.uk
Telephone: 01473 260588, 0900-1700 (Mon-Thurs), 0900-1600 (Fri)

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