Fire and Rescue Service

Welcome to Suffolk Fire and Rescue Service. Our mission is to make Suffolk a place where people live safe and fulfilling lives.

Fire Brigades Union Industrial Action

Details of any further industrial action announced by the Fire Brigades Union in the on-going national dispute with the Government over pensions will be published on the Suffolk Fire and Rescue Service News page.

Our Service answers about 8,000 emergency calls a year and attends 5,400 emergencies. Of these, over 740 are serious fires, including some 400 accidental fires in the home, and 460 are serious road traffic collisions. Of our 35 fire stations, four are crewed 24 hours a day, 7 days a week (full-time), two are crewed during the day (day crewed) and one is nucleus-crewed. 29 stations have on-call crews only where firefighters respond to emergencies from their main jobs or from home as and when required. Our service aims to attend all property fires within 11 minutes of alerting the first fire appliance. During 2013/2014, 77.61% of all occasions achieved this target. In 2011/2012, there were 52 reported fire injuries. In 2012/2013, this decreased to 16. Our service aims to attend all traffic collisions within 13 minutes of alerting the first fire appliance. During 2013/2014, 77.47% of all occasions achieved this target. Our service has the lowest expenditure of all fire & rescue services in the UK, according to CIPFA statistics in 2012/2013

Find out more about Suffolk Fire and Rescue Service

Our headquarters is based at Endeavour House, Ipswich which is also the county council's headquarters building.

Suffolk Fire and Rescue Service will endeavour to provide information on our Facebook page regarding incidents that are of interest to the public. However, this information is posted by Fire Control staff whose first priority is to answer 999 calls. For information about operations and assessments, click here.

Please be aware that the Suffolk Fire and Rescue Service Facebook page will not be updated with non-newsworthy incidents. For non-incident related news, check out our news page.

For information about the Service, including prevention, protection and response, please click the links below. You will also find information about recruitment, although we are not currently recruiting whole-time firefighters.

To make a complaint or report a problem with a fire hydrant, please use the links below:

Contact details

If you need further assistance with the topics discussed on this page, please use the following numbers to contact us.


Telephone: 01473 260588, 0900-1700 (Mon-Thurs), 0900-1600 (Fri)

By using online transactions you are helping us to save money which we can use to provide other services. You can view a full list of all the transactions on our website here.

What is in the section

About Us

Find out about our structure, our emergency response standards, our performance and charges for some services

  1. Assessments and Operations
  2. Equality and Diversity
  3. Our Emergency Response Standards
  4. Our Performance
  5. Special Services
  6. Suffolk Fire and Rescue Service Plan
  7. Explore About Us further

Fire Stations in Suffolk

Find out about the location and distribution of fire stations throughout the county.

  1. Fire Stations in North Suffolk
  2. Fire Stations in South Suffolk
  3. Fire Stations in West Suffolk
  4. Explore Fire Stations in Suffolk further

Fire hydrants

It is our responsibility to ensure that fire hydrants in Suffolk are kept in good condition, and are available for use in the event of a fire.

Continue reading Fire hydrants…


Continue reading News…

Prevention (Community Fire Safety)

In order to improve community safety, Suffolk Fire and Rescue Service works proactively to prevent fires and other emergencies from happening.

  1. Community Fire Volunteers
  2. Guidance
  3. Safer Home Visits
  4. Explore Prevention (Community Fire Safety) further

Protection (Fire Safety)

Find out more about the legislation and regulations relating to Protection (Fire Safety) in all premises other than single private dwellings.

  1. Building Regulations
  2. Disability and Fire Safety
  3. Enforcement of Legislation
  4. Fire Protection Performance Information
  5. Fire Sprinkler Systems
  6. Houses in Multiple Occupation
  7. Incident Investigation Report
  8. Maintenance Log Book
  9. Post Fire Safety Audit Feedback, Comments, Complaints and Reporting a Fire Safety Deficiency
  10. Proposed Developments in Flood Zones
  11. Prosecutions
  12. Public Register
  13. Reducing False Alarms (Unwanted Fire Signals)
  14. The Protection (Fire Safety) Department
  15. Explore Protection (Fire Safety) further

Vacancies and Volunteering

Welcome to the Suffolk Fire and Rescue Service recruitment pages

  1. Equality and Fairness at Work
  2. Personal Qualities and Attributes
  3. Recruitment
  4. Explore Vacancies and Volunteering further