As Chief Fire Officer of Suffolk Fire and Rescue Service, I would like to thank you for visiting our web pages. It is our intention that, by looking around the site, you will gain a greater appreciation of how our Service is structured and how we carry out our role.
The website contains a wealth of fire safety advice and information for you to view, this being one of the many ways in which we strive to make Suffolk a place where people live safe and fulfilling lives.
Our Service answers about 8,000 emergency calls a year and attends 5,400 emergencies. Of these, over 740 are serious fires, including some 400 accidental fires in the home, and 460 are serious road traffic collisions. Of our 35 fire stations, four are crewed 24 hours a day, 7 days a week (full-time), two are crewed during the day (day crewed) and one is nucleus-crewed. All stations have on-call crews where firefighters respond to emergencies from their main jobs or from home as and when required. 28 stations have on-call crews only. Recruiting, training and retaining on-call firefighters is, therefore, extremely important to the effective running of the Service.
Our headquarters is based at Endeavour House, Ipswich which is also the county council's headquarters building.
I hope you enjoy looking around our website and visit again. We continually strive to make improvements in all aspects of our Service and would welcome any comments or feedback on the website.
Mark Hardingham, Chief Fire Officer
Suffolk Fire and Rescue Service Operational Assessment and Fire Peer Challenge
During December 2013, Suffolk Fire and Rescue Service participated in the Operational Assessment and Fire Peer Challenge process. Peer Challenge is part of the fire and rescue services' commitment to sector-led improvement and is supported by the Chief Fire Officers Association, the Local Government Association and the Chief Fire and Rescue Adviser.
Peer Challenge is a voluntary process that has a strong operational focus and consists of self-assessment, on-site analysis and external peer challenge. It is not a form of inspection, but expert external reviewers assess delivery of prevention, protection and response activity to provide Councillors and the Chief Fire Officer with information on the effectiveness and robustness of operational service delivery. Delivery is compared with the fire service's understanding of community risk, allocation of resources and interaction with key partners. Regard is given to good practice in the health, safety and development of fire and rescue service staff.
A reflective self-assessment document was produced that focused on eight key areas and formed the basis for review of Service functions by the external team. Suffolk Fire and Rescue Service on-site assessment took place in early December 2013, led by Dominic Harrison (former Chief Fire Officer of Cumbria), assisted by two senior officers and Kay Hammond, the Surrey County Council Cabinet Associate responsible for Fire and Police Services.
The outcomes of the review have been summarised in a report that assists in identifying strengths and areas for development. The information will be used to inform strategic plans, Integrated Risk Management planning, assessment of performance and identification and dissemination of notable practice.
The Peer Challenge Team considered that Suffolk Fire and Rescue Service is delivering good and cost effective outcomes for the community, that staff display a real 'can do' culture, and that their 'commitment and enthusiasm is a considerable asset to the Service.
Download a copy of The Fire Peer Challenge Report
Fire Brigades Union members continue their national dispute over pensions, with the most recent strikes being over the Christmas period. There have been 9 strikes since the dispute started in September 2013.
Meetings between the Government, national employers and the Fire Brigades Union are taking place to discuss proposed changes to firefighter pensions.
We have not been notified of any future strike dates and we very much hope that the Government and the Fire Brigades Union are able to resolve the dispute. In the meantime, we continue to operate as normal.
Download a copy of our guidance document for more information. Additional guidance for those who manage or are responsible for fire safety in the workplace can be found on our SFRS Protection (Fire Safety) page.
Integrated Risk Management Plan
Each year, Suffolk Fire and Rescue Service create a plan, known as the Integrated Risk Management Plan (IRMP), detailing how we can improve public safety, reduce the number of emergency incidents and save lives.
What is Integrated Risk Management Plannng?
It is an assessment of all risks to life and injury to the community, resulting in a long-term plan to make the Fire and Rescue Service more responsive to locally identified needs.
This means targeting our resources so that we can prevent incidents from happening, while also making sure our resources are in the right location to best protect the community.
We ensure that the plan is:
- Regularly reviewed and revised, and reflects up to date risk information and evaluation of service delivery outcomes
- Demonstrates how prevention, protection and response activities will be best used to mitigate the impact of risk on communities in a cost effective way
- Provides details of how we deliver our objectives and meet the needs of communities through working with partners
How do we do this?
We follow a 5 stage approach to develop the plan:
- Identify existing and potential risk to the community
- Evaluate the effectiveness of current preventative, protective and response arrangements
- Identify opportunities for improvements and determine policies and standards for prevention and intervention
- Decide what resources are needed
- Ensure there are arrangements to monitor and review
Download a copy of the 2014-2017 Integrated Risk Management Plan for Suffolk.
Felixstowe Fire Station Consultation
Early in 2011, Suffolk Fire and Rescue Service carried out a public and stakeholder consultation on their Integrated Risk Management Plan (IRMP), which included a number of changes to operational fire cover arrangements across the county.
The plan included a proposal to change the firefighter crewing arrangements at Felixstowe Fire Station from a seven-day, day-crewed arrangement, supported by on-call firefighters, to an on-call only fire station.
The outcome of the 2011 public consultation raised a number of concerns and these were considered by Suffolk County Council's Cabinet. The Cabinet agreed to amend the proposal and introduced the changes in three phases.
The three phases approach has enabled the implication of each stage to be carefully assessed in a review by Suffolk Fire and Rescue Service and has helped to inform any decision or proposal to move to the next stage.
The final phase is to remove the remaining 4 full time firefighter posts from the station, leaving 21 on-call firefighters to answer calls. We have hald a 6-week consultation on this final proposal, in line with the 2011 decision by the County Council Cabinet.
The consultation period for the proposed changes at Felixstowe has now finished and the results will be considered by the Cabinet as part of the decision making process to implement the final phase of changes at the station.
For full details, please read the Consultation Document
Find out more about Suffolk Fire and Rescue Service
- Follow us on Twitter
- Follow us on Facebook Suffolk Fire and Rescue Service will endeavour to provide information on our Facebook page regarding incidents that are of interest to the public. However, this information is posted by Fire Control staff whose first priority is to answer 999 calls. Please be aware that the Suffolk Fire and Rescue Service Facebook page will not be updated with non-newsworthy incidents.
By using online transactions you are helping us to save money which we can use to provide other services. You can view a full list of all the transactions on our website here. If you need further assistance with the topics discussed on this page, please use the following numbers to contact us.
Telephone: 01473 260588, 0900-1700 (Mon-Thurs), 0900-1600 (Fri)
If you couldn't find what you were looking for, or wish to make any other comments or suggestions about the website, please leave feedback here.
What is in the section
Find out about our structure, our emergency response standards, our performance and charges for some services
Find out about the location and distribution of fire stations throughout the county.
In order to improve community safety, Suffolk Fire and Rescue Service works proactively to prevent fires and other emergencies from happening.
Find out more about the legislation and regulations relating to Protection (Fire Safety) in all premises other than single private dwellings.
- Building Regulations
- Comments, Complaints and Reporting a Fire Safety Deficiency
- Disability and Fire Safety
- Enforcement of Legislation
- Fire Protection Performance Information
- Fire Sprinkler Systems
- Houses in Multiple Occupation
- Incident Investigation Report
- Maintenance Log Book
- Proposed Developments in Flood Zones
- Public Register
- Reducing False Alarms (Unwanted Fire Signals)
- The Protection (Fire Safety) Department
- Explore Protection (Fire Safety) further
Welcome to the Suffolk Fire and Rescue Service recruitment pages