CFO Andy Fry

As Chief Fire Officer of Suffolk Fire and Rescue Service, I would like to thank you for visiting our web pages. It is our intention that, by looking around the site, you will gain a greater appreciation of how our Service is structured and how we carry out our role.

The website contains a wealth of fire safety advice and information for you to view, this being one of the many ways in which we strive to make Suffolk a place where people live safe and fulfilling lives.



Our Service answers about 10,000 emergency calls a year and attends 8,500 emergencies. Of these, over 1200 are serious fires, including some 400 accidental fires in the home, and 460 are serious road traffic collisions. Of our 35 fire stations, four are crewed 24 hours a day, 7 days a week (full-time) and three are crewed during the day (day crewed). All stations have on-call crews where firefighters respond to emergencies from their main jobs or from home as and when required. 28 stations have on-call crews only. Recruiting, training and retaining on-call firefighters is, therefore,  extremely important to the effective running of the Service.

Our headquarters is based at Endeavour House, Ipswich which is also the county council's headquarters building.

I hope you enjoy looking around our website and visit again. We continually strive to make improvements in all aspects of our Service and would welcome any comments or feedback on the website.

Andy Fry, Corporate Director and Chief Fire Officer

Find out more about Suffolk Fire and Rescue Service

• Follow us on Twitter
• Follow us on Facebook Suffolk Fire and Rescue Service will endeavour to provide information on our Facebook page regarding incidents that are of interest to the public. However, this information is posted by Fire Control staff whose first priority is to answer 999 calls.  Please be aware that the Suffolk Fire and Rescue Service Facebook page will not be updated with non-newsworthy incidents.   

• Report a problem with a hydrant
• Make a complaint

Contact details

By using online transactions you are helping us to save money which we can use to provide other services. You can view a full list of all the transactions on our website here. If you need further assistance with the topics discussed on this page, please use the following numbers to contact us.

Email: fire.admin@suffolk.gov.uk
Telephone: 01473 260588, 0900-1700 (Mon-Thurs), 0900-1600 (Fri)

If you couldn't find what you were looking for, or wish to make any other comments or suggestions about the website, please leave feedback here.

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