Fire and Rescue Service

Welcome to Suffolk Fire and Rescue Service

CFO Mark Hardingham

CFO Hardingham

As Chief Fire Officer of Suffolk Fire and Rescue Service, I would like to thank you for visiting our web pages. It is our intention that, by looking around the site, you will gain a greater appreciation of how our Service is structured and how we carry out our role.

The website contains a wealth of fire safety advice and information for you to view, this being one of the many ways in which we strive to make Suffolk a place where people live safe and fulfilling lives.

Our Service answers about 8,000 emergency calls a year and attends 5,400 emergencies. Of these, over 740 are serious fires, including some 400 accidental fires in the home, and 460 are serious road traffic collisions. Of our 35 fire stations, four are crewed 24 hours a day, 7 days a week (full-time), two  are crewed during the day (day crewed) and one is nucleus-crewed. All stations have on-call crews where firefighters respond to emergencies from their main jobs or from home as and when required. 28 stations have on-call crews only. Recruiting, training and retaining on-call firefighters is, therefore,  extremely important to the effective running of the Service.

Our headquarters is based at Endeavour House, Ipswich which is also the county council's headquarters building.

I hope you enjoy looking around our website and visit again. We continually strive to make improvements in all aspects of our Service and would welcome any comments or feedback on the website.

Mark Hardingham, Chief Fire Officer

Suffolk Fire and Rescue Service Operational Assessment and Fire Peer Challenge

During December 2013, Suffolk Fire and Rescue Service participated in the Operational Assessment and Fire Peer Challenge process. Peer Challenge is part of the fire and rescue services' commitment to sector-led improvement and is supported by the Chief Fire Officers Association, the Local Government Association and the Chief Fire and Rescue Adviser.

Peer Challenge is a voluntary process that has a strong operational focus and consists of self-assessment, on-site analysis and external peer challenge. It is not a form of inspection, but expert external reviewers assess delivery of prevention, protection and response activity to provide Councillors and the Chief Fire Officer with information on the effectiveness and robustness of operational service delivery. Delivery is compared with the fire service's understanding of community risk, allocation of resources and interaction with key partners. Regard is given to good practice in the health, safety and development of fire and rescue service staff.

A reflective self-assessment document was produced that focused on eight key areas and formed the basis for review of Service functions by the external team. Suffolk Fire and Rescue Service on-site assessment took place in early December 2013, led by Dominic Harrison (former Chief Fire Officer of Cumbria), assisted by two senior officers and Kay Hammond, the Surrey County Council Cabinet Associate responsible for Fire and Police Services.

The outcomes of the review have been summarised in a report that assists in identifying strengths and areas for development. The information will be used to inform strategic plans, Integrated Risk Management planning, assessment of performance and identification and dissemination of notable practice.

The Peer Challenge Team considered that Suffolk Fire and Rescue Service is delivering good and cost effective outcomes for the community, that staff display a real 'can do' culture, and that their 'commitment and enthusiasm is a considerable asset to the Service.

Download a copy of The Fire Peer Challenge Report



Suffolk Fire Authority Statement of Assurance 2012/13

Fire and Rescue Authorities must provide annual assurance on financial, governance and operational matters and show how they have due regard to the expectations set out in their integrated risk management plan and the requirements included in the Framework. To provide assurance, fire and rescue authorities must publish an annual statement of assurance.

Download a copy of the Suffolk Fire Authority Statement of Assurance, which was agreed through the Suffolk County Council Audit Committee at its meeting on 18 March 2014.


Find out more about Suffolk Fire and Rescue Service

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Contact details

By using online transactions you are helping us to save money which we can use to provide other services. You can view a full list of all the transactions on our website here. If you need further assistance with the topics discussed on this page, please use the following numbers to contact us.

Telephone: 01473 260588, 0900-1700 (Mon-Thurs), 0900-1600 (Fri)

If you couldn't find what you were looking for, or wish to make any other comments or suggestions about the website, please leave feedback here.

What is in the section

About Us

Find out about our structure, our emergency response standards, our performance and charges for some services

  1. Equality and Diversity
  2. Our Emergency Response Standards
  3. Our Performance
  4. Special Services
  5. Suffolk Fire and Rescue Service Plan
  6. Explore About Us further

Fire Stations in Suffolk

Find out about the location and distribution of fire stations throughout the county.

  1. Fire Stations in Central Suffolk
  2. Fire Stations in East Suffolk
  3. Fire Stations in North Suffolk
  4. Fire Stations in West Suffolk
  5. Explore Fire Stations in Suffolk further

Prevention (Community Fire Safety)

In order to improve community safety, Suffolk Fire and Rescue Service works proactively to prevent fires and other emergencies from happening.

  1. Community Fire Volunteers
  2. Guidance
  3. Safer Home Visits
  4. Explore Prevention (Community Fire Safety) further

Protection (Fire Safety)

Find out more about the legislation and regulations relating to Protection (Fire Safety) in all premises other than single private dwellings.

  1. Building Regulations
  2. Comments, Complaints and Reporting a Fire Safety Deficiency
  3. Disability and Fire Safety
  4. Enforcement of Legislation
  5. Fire Protection Performance Information
  6. Fire Sprinkler Systems
  7. Houses in Multiple Occupation
  8. Incident Investigation Report
  9. Maintenance Log Book
  10. Proposed Developments in Flood Zones
  11. Prosecutions
  12. Public Register
  13. Reducing False Alarms (Unwanted Fire Signals)
  14. The Protection (Fire Safety) Department
  15. Explore Protection (Fire Safety) further

Vacancies and Volunteering

Welcome to the Suffolk Fire and Rescue Service recruitment pages

  1. Equality and Fairness at Work
  2. On-call Recruitment
  3. Personal Qualities and Attributes
  4. Wholetime Recruitment
  5. Explore Vacancies and Volunteering further