Suffolk Trading Standards

Suffolk Trading Standards is the enforcement service that is responsible for protecting consumers and legitimate traders from scams and unfair trading.

Consumer Advice

Trading Standards is always working to achieve a fair and safe trading environment and informed confident consumers.

First line consumer advice is provided through a regional Trading Standards helpline provided by Citizens Advice consumer service on 03454 040506.  

This is also the number to call if you wish to report any concerns you may have with the way traders and businesses are operating.  All consumer concerns and issues are logged centrally and answered where possible. Enquiries and concerns requiring further investigation will be escalated to your local Trading Standards services as and when necessary and appropriate.

Business Advice

If you are a business, visit our business pages for advice and licensing information. 

Additionally, further advice can be obtained via the Business Companion website.

Feedback

Suffolk Trading Standards are committed to providing the best possible service to Suffolk-based businesses and consumers. If you have any comments to make about this service, please complete our on-line Trading Standards Feedback Questionnaire.

Alternatively, if you wish to make a formal complaint, please see the Corporate Complaints section on the Suffolk County Council Complaints Procedure page.

What is in the section

Environmental Information for Consumers

Environmental and green claims are becoming increasingly common in advertising with promises of ozone safe and environmentally friendly products.

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Food Standards for Consumers

We ensure that food standards are complied with so shoppers can be confident in the food that they buy

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Join The Fight

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Loan Sharks

Loan Sharks and Illegal Money Lending

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No Cold Calling Zones

No Cold Calling Zones are specific geographical areas where residents have identified that they do not want visits from unsolicited or 'cold' callers.

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Product Recall and Safety Notices

For information on product recalls and safety notices in the UK

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Product Safety

How Suffolk Trading Standards protect consumers from non compliant and/or unsafe products

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Scams

If you're a consumer and have been the victim of a scam, please contact Citizens Advice consumer service on 03454 04 05 06.

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Service Plan and Enforcement Policies

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Social Media

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Suffolk Trader Scheme

The Suffolk Trading Scheme promotes the use of Checkatrade's directory of local tradespeople who have been checked by Suffolk County Council Trading Standards.

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