Suffolk Trading Standards

Suffolk Trading Standards is the enforcement service that is responsible for protecting consumers and legitimate traders from scams and unfair trading.

Business Advice

If you are a business, visit our business pages for advice and licensing information. 

Additionally, further advice can be obtained via the Business Companion website

Consumer Advice

Trading Standards is always working to achieve a fair and safe trading environment and informed confident consumers.

First line consumer advice is provided through a regional Trading Standards helpline Citizens Advice consumer service on 03454 040506.  This is also the number to call if you wish to report any concerns you may have with the way traders and businesses are operating.  All consumer concerns and issues are logged centrally and answered where possible. Enquiries and concerns requiring further investigation will be escalated to local Trading Standards services as and when necessary and appropriate.

Top Tips for Consumers (50KB) undertaking home repairs and improvements. 

Service Plan and Enforcement Policies

To read the aims and objectives of Suffolk Trading Standards, read our  Service Plan 2012-14 (2.38MB) and Enforcement Policy (52K) as well as our food and feed law enforcement plan (188k)

We enforce over 80 Acts of Parliament and 2000 supporting pieces of legislation - see our Legislation Enforced List (31K) for more details.

Further helpful links:

Click here for more information on the framework for regulatory delivery, the Regulator’s Code.

For a comprehensive schedule of the fees that we charge for services, click here. For fees relating to weights and measures services, please refer to the Metrology Fees Schedule (36k).

Suffolk Trading Standards are committed to providing the best possible service to Suffolk-based businesses and consumers. If you have any comments to make about this service, please complete our on-line Trading Standards Feedback Questionnaire.

Alternatively, if you wish to make a formal complaint, please see the Corporate Complaints section on the Suffolk County Council Complaints Procedure page.

Want to know what Suffolk Trading Standards are up to day-to-day?

Visit our Twitter account, Facebook page or read our blog.

 uk public sector digital awardsSuffolk Trading Standards were winners of 'best use of social media' at the UK Public Sector Digital Awards 2011, for using an arsenal of social media tools in the fight against rogue traders. 

 

Contact Trading Standards at Landmark House, 4 Egerton Road, Ipswich, IP1 5PF, 01473 264859 or tradingstandards@suffolk.gov.uk 

What is in the section

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Food Standards for Consumers

We ensure that food standards are complied with so shoppers can be confident in the food that they buy

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Join The Fight

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Loan Sharks

Loan Sharks and Illegal Money Lending

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No Cold Calling Zones

No Cold Calling Zones are specific geographical areas where residents have identified that they do not want visits from unsolicited or 'cold' callers.

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Product Recall and Safety Notices

For information on product recalls and safety notices in the UK

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Product Safety

How Suffolk Trading Standards protect consumers from non compliant and/or unsafe products

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Protect Yourself Online

Hints and tips from Suffolk Trading Standards how to stay safe online

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Scams

If you're a consumer and have been the victim of a scam, please contact Citizens Advice consumer service on 08454 04 05 06.

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Suffolk Trader Scheme

Suffolk Trading Standards supports Checkatrade's directory of local tradesmen who have been checked by Suffolk County Council Trading Standards

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Suffolk Trading Standards News

The latest news from Suffolk Trading Standards

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