Suffolk Record Office Service is changing in East Suffolk


Suffolk Record Office is transforming the way its services will be accessed in Lowestoft.

Lowestoft Record Office has seen a general decline in visitors in recent years and Suffolk Record Office is seeing a demand from its customers for new ways to access its services.

To carry out the 21st century collections care identified by Government, record offices are required to increase the use of technology to reach customers.

There is also a need to transform the service in line with the Council’s objectives to fill the budget gap of £56m by 2021. All this means the Council has to consider alternative ways of delivering the service to best suit all users.

In response to this, by the end of 2019 the existing Lowestoft Record Office will be replaced by an unmanned Access Point. Lowestoft’s new Record Office Access Point will include exhibitions on the history of Lowestoft, online catalogues and digitised images of original materials and local studies items.

Suffolk Record Office staff will visit the Access Point to work with members of the public, and local community groups to run events and activities. The location of the Access Point is still being considered.

Councillor Tony Goldson said:

“The way people access records is changing and there is a need for us to offer services which meet this new demand.

“Our office in Lowestoft currently holds only 8% of the county’s archive collections and contains fewer large nationally and internationally significant collections than other branches in Ipswich and Bury St Edmunds. This makes it impossible to justify spending the resources required in continuing to operate the service as it is.

“I hope that people will embrace this change and continue to enjoy accessing Lowestoft’s rich heritage through the new Access Point.”

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