Adult and Community Services

Our remit covers social care, arts, heritage, sport, libraries, safeguarding, and building strong communities.

What we do

Adult and Community Services (ACS) deals with adults, young people moving into adulthood and people with physical and learning disabilities. 

Services commissioned or supported by ACS include:

Information on other support services, organisations and sources of help can be found on our Help for Adults website.

ACS works in partnership with health services, local councils, the independent, voluntary and private sectors and the Health and Wellbeing Board. We also work with colleagues in other areas of the county council, especially Children and Young People's Services.

Cabinet Member

SetWidth160 2013 05 14 Beccy Hopfensperger informal WS Councillor Beccy Hopfensperger

Cabinet Member for Adult Care

Our management

Mike Hennessey Director of ACS Mike Hennessey

Corporate Director for Adult and Community Services

Our aims, vision and values

Our vision is to work with individuals, families, partners and communities to help more people to have added years of healthy and fulfilling lives in Suffolk.

When our support is needed we look to build on people’s strengths, so they can live the life they want, and we work in partnership to keep vulnerable people safe from harm.

We believe the wider contribution of accessible housing, transport, arts, culture and heritage, adult learning and employment is vital in achieving this.  

Providing reliable information is one of our key objectives. ACS has been accredited with the Suffolk InformationSuffolk Information Standard logo Colour Standard. Find out more about what this means on the Healthwatch Suffolk website. 

Read the Adult and Community Services Information and Advice Strategy (PDF, 403KB)    


Projects and programmes

Supporting Lives, Connecting Communities

ACS works with people, families, partners and communities to help more people to have added years of healthy and fulfilling lives in Suffolk.  To achieve this we have a way of working called Supporting Lives, Connecting Communities (SLCC). This provides you with:

  • help to help yourself: information, advice and advocacy, support to live independently at home for longer and links into your community
  • help to regain your independence by offering immediate, short-term assistance
  • ongoing support for those people who need it

Our way of working means that we meet our responsibilities under the Care Act 2014.

Health and Care Integration (HASCI)

Adult and Community Services works closely with Health colleagues. We are joining up services within the community at the Connect sites. As part of the move towards greater devolution of services, ACS, Health and other partners are working on a Sustainability and Transformation Plan or STP (PDF, 1MB). This work will improve outcomes for residents, reduce pressure on Accident and Emergency and avoidable hospital admissions.  

Support to Live at Home

The way we buy and organise home care in Suffolk has changed.

We now want services to be more flexible and better meet customer needs and aspirations.

We now buy home care services from 9 providers, known as our Support to Live at Home providers.

This means we talk to people about their personal choices and organise support packages on their behalf based on the outcomes they want to achieve for themselves. All care and support should meet the needs of each individual person in a way which promotes their dignity and well-being.

Our practice

In line with delivering outcome based care rather than time and task, we have received more enquiries around 15 minute visits.

ACS has an overarching policy which sets out our approach to the delivery of care and support, and further details can be found in the Adult Social Care Policy Framework (PDF, 760KB).

In general we do not encourage home care visits of under 30 minutes and certainly not for personal care.

However, where people require medication prompts or welfare checks to support their well- being and this cannot be achieved via a phone call or text, then we will provide 15 minute visits if this approach is what is required to keep people safe and well.

For more information on Support to Live at Home, please visit our Home care page.