In November 2015 BMG Research were commissioned to conduct a postal survey of 11,200 Suffolk residents.
The aim of the survey was to see which council services are most important to residents, therefore informing our decision making process when making savings.
We wanted to find out which services are the most used, and which services residents would be willing to see reduced.
Surveys were sent to residents in January 2016, to be completed by the end of February 2016.
Hear from the Leader of the Council
Watch the video below to hear what Councillor Colin Noble, Leader of Suffolk County Council, thinks of the results from this year's Residents Survey.
Find out more about the survey by reading the full report and information presented below.
Read the full report
The full research report sets out all the results of the survey, and summarises the findings accordingly.
The postal survey was sent to 11,200 residents, using a sample drawn from the Postal Address File.
All those surveyed were given the choice of completing the survey by post or online.
In total 2841 surveys were completed (including 54 online) - a response rate of 25.4%.
The survey responses were weighted by gender, age and ethnicity at a district/borough level. Therefore, the findings are broadly representative of each areas by the core demographics.
Click the sections below to reveal key findings from the residents survey on each topic.
Perceptions of the council
Perceptions of the local area
Service use and priorities
Satisfaction with council services
Information and communication
Online Residents Survey
In addition to the representative sample survey provided by BMG, an online version of the survey was undertaken by Suffolk County Council. This was made available to all Suffolk residents to give their views.
Responses were collected between January and March 2016.
The survey was publicised in a number of ways, including events held at the time and various social media activity.
Read the Residents Survey 2016 online survey results (PDF, 148 KB)