Warm Homes Healthy People

Support from the Warm Homes Healthy People service for older and vulnerable people to keep warm in winter and offer help accessing winter fuel payments.

Warm Homes

This service helps vulnerable people and families make their homes warmer, and cheaper to heat. The service can provide the following help for eligible residents in Suffolk:

  • Fuel payments paid directly to your heating supplier
  • We can lend you electric heaters and assess you for financial assistance towards the cost of repairs or replacements if your boiler or heater stops working
  • We can arrange for an independent surveyor to visit your home and discuss energy efficiency improvements that could make a real difference to your heating bills, if you own or privately rent your property. The project can also access grants to help pay for insulation and basic draught proofing

Funding for households with no central heating or broken heating systems

The Suffolk Warm Homes service has won funding to help households struggling to afford to heat their homes.

Homes with no central heating and entirely reliant on room heaters or old, inefficient storage heaters, can apply to be considered for a fully funded central heating system; using either mains gas (if available), oil, or in exceptional cases efficient air source heat pumps or wood fuel. (Terms and conditions apply.)

Limited places are available on this scheme so please contact us as soon as possible.

Help with heating repairs and replacements

If you suffer from an illness that is made worse by living in a cold home and are on a low income, this service can help with funding boiler repairs and replacements. (Terms and conditions apply.)

Winter fuel payments

Someone who's under the age of 63 on 1 November 2016

Contact Warm Homes Healthy People on 03456 037 686 or email whhp@eastsuffolk.gov.uk.

Someone who's over the age of 63 on 1 November 2016

Contact Citizens Advice Bureau on 01473 219770 or email SurvivingWinter@ipswichcab.org.uk.

You can also visit 19 Tower Street, Ipswich, Suffolk, IP1 3BE.

Note: Age UK are no longer offering fuel payments.

Further assistance

  • An emergency fuel paymentSuffolk's Warm Homes Healthy People
  • Making your home warmer as well as more energy efficient
  • Help with getting your home properly insulated and draught proofed
  • Emergency boiler and heating repairs
  • First time central heating
  • Loan of temporary heaters in an emergency
  • Cheaper oil prices and access to interest free loans via Eastern Savings and Loans

Please note: If you have substantial savings, any financial assistance may be limited.

If you are a GP wishing to make a referral please email warmhomereferrals@suffolk.gcsx.gov.uk.

Other ways to get help

In the first instance contact your energy supplier. They offer a range of services to older or vulnerable customers and people on low incomes, including cheaper energy deals and free or subsidised energy efficiency measures.

All gas or electricity companies offer a Priority Service Register to customers who are older, disabled or have a chronic illness.

  • Benefits If you are concerned about the cost of heating your home you may be eligible for various benefits and schemes.
  • British Gas Energy Trust Find details of trusts and funds to help with energy and water bills
  • Charis Grants can help people who are struggling to pay their energy charges and other household bills and costs
  • Community Action Suffolk Community Buying Ltd is a countywide oil-buying syndicate which enables members to buy heating oil at reduced prices
  • Energy Saving Trust offers impartial advice on how to reduce carbon emissions, use water more sustainably and save money on energy bills
  • Essential services: getting extra help free services that can give you extra help if you’re older, ill or have a disability, or you’ve suddenly found yourself in vulnerable circumstances
  • Home Heat Helpline Get energy-saving tips, factsheets and advice from their website or call 0800 33 66 99
  • Keep warm, keep well is a government information leaflet for people over 60, low-income families and people living with a disability. It includes advice on getting prepared for the cold weather and financial help to heat your home
  • Lofty Heights A loft emptying service for elderly and disabled people to allow them to take advantage of the free insulation schemes on offer
  • Priority Register Support for vulnerable people who need extra support during a power cut
  • Surviving Winter A chance for those who receive a winter fuel payment that they don't need to donate it to a fund to help others who do.
  • Winter are you prepared? Essential information about staying safe and healthy this winter
  • Winter Wrapped Up Tips from Age UK on how to keep warm and well

Anyone who has a vulnerable relative or neighbour is urged to help them find out more about what support and assistance might be available to them.

Forms to be used by Warm Homes Healthy People surveyors: