Scams: how to avoid and report

How to report and spot a scam and how to protect your identity from fraud. Receive the latest details of scams published by Suffolk Trading Standards.

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Scams are created to trick you into handing over money or personal details.

As well as leaving people out of pocket, we estimate that £5-10 billion is lost to scams each year in the UK.

Victims are often left feeling a sense of shame and social isolation, but don't feel embarrassed as it can happen to anyone. 

Report a scam

You can report scams to:

The Citizens Advice consumer helpline
Online via their online reporting form
Telephone: 03454 04 05 06

Action Fraud, the UK national fraud office
Online via their online fraud reporting tool
Telephone: 0300 123 2040

Scams awareness and advice

The Citizens Advice website has information about common consumer scams to look out for.

Business Companion has advice on how to spot and avoid scams targeting businesses.

Type of scams

Scams are received by:

  • email
  • post
  • phone call
  • text message.
Scams can be:
  • lottery scams
  • fake ticketing
  • phishing (fake emails or pop-up websites)
  • online dating scams

Further information

How to spot a scam

Scammers will:

  • contact you out of the blue
  • ask for your personal or financial details
  • put you under pressure to respond quickly
  • ask you to keep their offer a secret
  • make promises that sound too good to be true

You should:

  • verify their identity
  • look out for grammatical or spelling mistakes
  • never give out your bank details
  • never send money to someone you don’t know
  • say no to persuasive sales talk

If you suspect a scam, report it to Suffolk Trading Standards on 03454 04 05 06 or via their online form.

Protect your identity

If you think you've been a victim of identity theft, call Suffolk Police on 101 (their non-emergency number).

You may wish to register with the CIFAS - UK's Fraud Prevention Service who provide a Protection Registration Service for people and organisations whose identity is at risk as a result of crime or the loss of personal data.