Consumer advice and rights

How to avoid scams and cold calling, information on product recalls and where check what your consumer rights are when you buy goods and services.

Report a scam, unfair or illegal trading to the Citizen Advice Consumer Service

The Citizens Advice Consumer Service provides advice to consumers on our behalf. 

You can find information on consumer affairs and contact them to report scams, unfair or illegal trading. They will pass your report on to us to investigate. 

Call 0345 4040506 or fill out the Citizens Advice Consumer Service online form.

All pages in this section

How to complain effectively and writing a complaint letter

What to include in an complaint letter or email; evidence and documentation you need to provide.

No cold calling zones

Identified by residents who don't want visits from unsolicited or 'cold' callers; and how to stop unsolicited or 'cold' callers happening where you live.

Product recall and safety notices

Checking at home for products that have been recalled, sharing product recalls on social media and what Trading Standards does to protect consumers.

Advice about loan sharks and illegal money lending

How to report a loan shark and information about credit unions for residents of Suffolk.

Scams: how to avoid and report

How to report and spot a scam and how to protect your identity from fraud. Receive the latest details of scams published by Suffolk Trading Standards.

Buying mobility aids and products

You should be careful when buying mobility aids and make sure you get the correct product and aren't pressured into making purchase.