Complaints about the Police and Crime Commissioner

The role of the Police and Crime Panel in complaints about the Police and Crime Commissioner (PCC).

The Police and Crime Panel has the statutory role of overseeing all complaints against the PCC and informally resolving non-criminal complaints. This is set out in detail in the Elected Policing Bodies (Complaints and Misconduct) Regulations and the Home Office Guidance.

The Panel will be overall responsible for initial recording of complaints and conduct matters and for referring any complaints which allege criminality to the Independent Police Complaints Commission (IPCC). Where complaints do not allege criminality, the Panel will be overall responsible for handling and informally resolving these complaints.

The Panel is able to delegate these functions, and it agreed to do so at the Panel meeting on 25 January 2013, with a further review of the arrangements to taking place in September 2013.

The Panel has delegated:

  • to the Chief Executive of the Office of the PCC responsibility for receipt and initial handling and recording of complaints in accordance with Part 2 of the Regulations.
  • to the Monitoring Officer of Suffolk County Council, responsibility for securing informal resolution of complaints as referred to in Part 4 of the Regulations, and ensuring that suitable material will be made available as public information in relation to complaints about the PCC.

How to make a complaint

If you have a complaint about the Suffolk Police and Crime Commissioner (PCC) please make your complaint in writing to the Chief Executive at the following address:

The Office of the Police and Crime Commissioner
Police Headquarters
Martlesham Heath
Ipswich
Suffolk
IP5 3QS

Email to: spcc@suffolk.gov.uk
Telephone: 01473 782773

How complaints are handled

For information on how the Office of the Police and Crime Commissioner (PCC) deals with complaints which are its responsibility, or if you wish to write to the Police and Crime Commissioner with compliments or comments about policing in Suffolk, please see the PCC website: www.suffolk-pcc.gov.uk/complaints

If you have any queries about the Suffolk Police and Crime Panel, then please contact: Suffolk County Council Committee Services Team on telephone: 01473 265119, email: committee.services@suffolk.gov.uk