Local support for parents and carers

Local services and advice in Suffolk covering childcare, schools, child mental health services and staying in learning until a child is 18 years old.

Contact the Suffolk Families Information Service on 0345 60 800 33.

Or email childcare.planning@suffolk.gov.uk or text on 07624 80 10 60 with your number and we'll call you back.

Find services in Suffolk for children, young people and families in the Family Services Directory website. For services and support for children and young people with special educational needs or disabilities visit the Suffolk Local Offer website.

Worried about the safety of a child?

Call 0808 800 4005 if you're worried that a child or young person is at risk of neglect or harm, abuse.

The 24 hour service is called Customer First with a legal duty to safeguard children and the number is free from landlines and mobiles.

Support for parents and carers in Suffolk

Pick from the list of topics or questions below.

Children with multiple addresses need to use one main contact address for their applications.

This will normally be where they live for most of the week (excluding weekends and school holidays). If your child's time is spent equally between two addresses you must decide which address to use.

We may not be able to deal with applications if there is a parental dispute.

Find out more about applying for a school place in Suffolk.

Visit paying for the cost of your child's learning.

Find out how you can search for schools by village, town, postcode or name.

Find out if your child is eligible for free school meals and how to apply.

Find out how to apply, school catchment areas and more on the applying for a school place pages

You can find out about all the different support that is available for children and young people with special educational needs or disabilities (SEND) and their families by going to the Suffolk Local Offer website, which is www.suffolklocaloffer.org.uk

For advice about the many reasons why a child may refuse to go to school and how to respond visit the Minded for Families website, which is run by NHS Health Education England.

There is also information on this website about:

Visit:

Download a guide to parents published by NAHT and Family Action.

The School Nursing service helps to keep children safe. They support them to attend school, and ensures that children and young people maintain good physical health and emotional wellbeing.

To find out more visit - www.suffolk.gov.uk/schoolnursing

Find out about e-safety and what parents can do to help keep their children safe online.

Parents and carers who are worried about their child or young person’s emotional wellbeing can find practical advice and local support services on the new Emotional Wellbeing Gateway website

For information and advice for your child or young person about how they can learn to keep themselves mentally well, visit The Source website 

Find out about free Emotional Wellbeing Courses to help you and your family stay well.

Further information about how to access mental health and wellbeing services is available on the Suffolk wellbeing service website.

Visit www.livewellsuffolk.org.uk for information about healthy eating.

Find out how bullying is being tackled in Suffolk and how schools respond to the issue.

You can find out about all the different support that is available for children and young people with special educational needs or disabilities (SEND) and their families by going to the Suffolk Local Offer website, which is www.suffolklocaloffer.org.uk

Children’s centres in Suffolk provide:

  • free activities for babies
  • child and family health services
  • classes and support for parents

Find out more about children's centres.

Check out school term and holiday dates in Suffolk.

Visit the Suffolk Foster Care Association website.

Visit youth support for information and advice to help children and young people plan their future in education or employment.

Visit the Suffolk Family Carers website for information, practical support and guidance, or call the information line o n 01473 835477 (now open evenings and on Saturdays).