Suffolk Children and Young People’s Emotional Wellbeing Hub

Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

SuffolkEWHub LogoHRWhat is the Emotional Wellbeing Hub?

Check if this service is affected due to Coronavirus (COVID-19).


The Emotional Wellbeing Transformation Plan for East and West Suffolk sets out how by 2020 it will improve children and young people’s emotional wellbeing and mental health.

Read the Suffolk Children and Young People's Emotional Wellbeing Plan on the Healthy Suffolk website.

A key priority in the plan was to develop a new multi-agency team offering a central point of contact for people who are concerned about the mental health of a child or young person aged 0 to 25, through a new Emotional Wellbeing Hub.

The Emotional Wellbeing Hub provides:

  • a team of Emotional Wellbeing Practitioners for expert information, advice and support
  • an online referral form for anyone concerned about a child or young person’s emotional wellbeing and mental health. Young people can also self-refer
  • a consultation helpline for emotional wellbeing and mental health issues relating to children and young people

The Emotional Wellbeing Hub replaces the NSFT (Norfolk and Suffolk Foundation Trust) Access and Assessment Service for 0 to 25 year olds. It provides a simple process for families, young people, and professionals to make a referral or get advice about wellbeing and mental health services.

Important notice regarding Covid-19 and its impact on Mental Health Services:

Due to the Covid-19 outbreak we are having to change the process within the Emotional Wellbeing Hub to ensure that those who are most in need are still able to access our service. Due to significantly reduced staffing the Hub will only be able to deliver a duty service providing support, advice and onward referral to service users who are at greatest risk. If you or your child feel you are in urgent need of mental health support, please contact our helpline, but be aware that it may take longer for us to reach your call. We apologise for any inconvenience, and we hope that the Hub will be able to return to a full service provision of staff as soon as possible. We appreciate your understanding during this time. 

Contact the Emotional Wellbeing Hub

Call 0345 600 2090, available Monday to Friday, 8am to 7:30pm.

You can visit the Emotional Wellbeing Gateway website for more information and to make an online referral.

If you live in Lowestoft and Waveney you should contact the Point-1 Service instead of the Emotional Wellbeing Hub.