SENDIASS for children, young people and their parents/carers

The SENDIASS service is for parents, carers and children and young people (aged up to 25 years) in relation to special educational needs and disabilities.

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Special Educational Needs and Disabilities Information Advice and Support Service or SENDIASS (previously Parent Partnership) is a confidential and impartial support and advice service for parents, carers, children and young people (up to 25 years) on issues related to Special Educational Needs and disability. 

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Our impartiality explained (scroll down to read full policy)...

We are trained by IPSEA through the National IASS network. Each of our team members complete 90 hours of accredited legal training, in order to ensure that information we give is based in legislation rather than local policy. 

We can support you through legal processes such as tribunal and Exclusion hearings and this may include attending the hearing. We are led by you and your wishes.

In order to support your best interests and help to secure good outcomes for you or your child, we will work collaboratively with the Local Authority (LA), and maintain positive relationships with LA staff. What you talk to us about is completely confidential, only our staff have access to this information and we would only talk to other professionals with your consent.

Though some of our staff are based at Endeavour House and the Riverside Campus in Lowestoft, our databases and information are not linked in any way to LA systems & processes. 

Our service

We offer:

  • a telephone helpline service
  • information and support for parents, carers, children and young people
  • written information about Special Educational Needs (SEN)
  • information sessions for parents and carers
  • training for professional staff and school governors
  • access to an Independent Supporter where appropriate

Read more about our SENDIASS service in Suffolk (PDF, 355KB).

How we can support

We can help you by:

  • listening to your views and concerns
  • working with you to explore your options
  • prepare for meetings
  • building up your confidence to share your views
  • helping with forms, letters and reports
  • explaining your rights in relation to SEN and disability
  • working in partnership with schools and the local authority to develop positive relationships

The SEND Code of Practice and our policies

The SEND Code of Practice states that:

Local authorities must arrange for children with SEN or disabilities for whom they are responsible, and their parents, and young people with SEN or disabilities for whom they are responsible, to be provided with information and advice about matters relating to their SEN or disabilities, including matters relating to health and social care. This must include information, advice and support on the take-up and management of Personal Budgets. In addition, in carrying out their duties under Part 3 of the Children and Families Act 2014, local authorities must have regard to the importance of providing children and their parents and young people with the information and support necessary to participate in decisions. (2.1)

It also states that:

The information, advice and support should be impartial and provided at arm's length from the local authority and Clinical Commissioning Groups. (2.8)

You can read our policies online and please contact us if you have any questions or comments:

Contact SENDIASS in Suffolk

Call our helpline on 01473 265210 during office hours Monday to Friday. You can leave a message and we'll get back to you.

Text ADVICE4ME to 87007

Email or get latest advice and news on our Facebook page.

Should you wish to make a comment, compliment or complaint about us contact the Customer Rights Service on 01473 260711 or email