Information about safeguarding adults and child protection

If you are concerned about the safety of a child at risk of abuse, harm or neglect, please call Customer First on 0808 800 4005 at any time.

If you are concerned about an adult please complete an Adult Safeguarding referral form (for less urgent referrals only). If you feel they are in immediate danger please call 0808 800 4005 rather than completing this form, or dial 999 in an emergency. 

Safeguarding Boards

Social Care Services have a lead role in assisting, supporting and protecting the most vulnerable children, young people and adults in our community. You can find further information, policies and guidance on the Suffolk safeguarding Adults Board and Suffolk Safeguarding Children Board websites.


  • Safeguarding adults at risk of harm: is a publication primarily for practitioners working in various settings for organisations involved in safeguarding, but it may also be useful for volunteers, family carers and people with disabilities.

  • Safeguarding and child protection:all the key child protection policies and guidance that agencies must follow to keep children safe in the county is available on the Suffolk Safeguarding Children Board website. They explain what is expected of everybody when there is a concern about a child's safety, what they should do, who they should contact and how. The procedures apply to all children up to the age of 18 years including unborn babies.