Telephone 0808 800 4005 (lines are open 08:00-18:45 Mon-Fri, outside of these hours calls to this number are automatically diverted to the Emergency Duty Service)

If you require emergency assistance from the police or an ambulance please phone 999.Telephone 0808 800 4005 (lines are open 08:00-18:45 Mon-Fri. Outside of these hours calls to this number are automatically diverted to the Emergency Duty ServiceIf you require emergency assistance from the police or an ambulance please phone 999.

Telephone 0808 800 4005 (lines are open 08:00-18:45 Mon-Fri. Outside of these hours calls to this number are automatically diverted to the Emergency Duty Service)

Email customer.first@suffolk.gov.uk (this is our preferred method of contact for non-urgent enquiries)

Send a referral to Customer First 

• Adult referral online form for non-urgent referrals. Please do not use this form for making referrals about someone who is at risk of abuse, harm or neglect, but use the Adult Safeguarding referral form below instead.

• Adult safeguarding referral online form to use if you are concerned that someone is at risk of abuse, harm or neglect. If you feel they are in immediate danger please contact us on 0808 800 4005 rather than completing this form, or dial 999 in an emergency.

• For child referrals or child safeguarding concerns please report these by telephone on 0808 800 4005 or if you are a professional find guidance and complete a form which can be emailed to Customer First 

Postal address

Note: Please only contact us by post if you do not have access to email.

GSI Secure Email customer.first@suffolk.gcsx.gov.uk (this address can be used by senders who have one of the Government Secure Intranet (GSI) family of email domains including .gsx.gov.uk, .gcsx.gov.uk, .nhs.net, .scn.gov.uk, .cjsm.net, .gsi.gov.uk, .pnn.police.uk, .gse.gov.uk, .defence.gsi.gov.uk).

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