Our vision is to support people with (learning) disabilities to lead the life they choose.
Our goals and values
- support people to be more independent, meet their dreams and aspirations and be included in society
- support people to access training and education, and to learn new skills
- enable people and their family carers to have more choice and control over the support they receive and the things they want to do in their lives
- support people to live the life they want, in the home they choose, and feel safe in their community
- Our staff will work to ensure dignity and respect for our customers
- work flexibly to meet their needs and respond to how the customer wants to be supported
- work alongside people in their local community and help to develop new and accessible opportunities
- provide services that are affordable and value for money
- respond to the needs of family carers and support them in their caring role
- support families to become more resourceful and resilient to reduce the need for social work interventions
Trained and experienced staff committed to person centred principles will support people to live in their own home, helping them to develop and maintain appropriate skills, manage finances and correspondence and live as independently as possible.
Community access and participation
We will identify appropriate community based facilities, resources and opportunities, and help to develop new community based opportunities, particularly in more rural Suffolk.
We will help people to:
- plan and take part in taster sessions
- develop their personal support plan
- access community based opportunities
- become volunteers and contribute to their local community
Respite and breaks
Breaks options include:
- overnight stays in CQC (Care Quality Commission) registered residential respite accommodation (note this can include a level of visits and short stays which do not include overnight stays)
- supporting people on mini breaks, day trips and holidays
- supporting people on an outreach basis in their own homes to pursue their personal interests, hobbies and activities
- drop-in or social club activities provided from community hubs
- option for mixed support package including a range of the above options
Floating Support - prepares people to move away from the family home, residential setting or existing living situation into their own home (e.g. tenancy, shared ownership, owner-occupation etc.)
Community Access - funded through Personal Budgets to provide Support Assistants to assist people as appropriate to pursue their planned activities and outcomes.
Crisis support - to people in their own home as part of planned respite for families or in emergencies. This could also include a 24 hour 'response service' approach.
Day services via accessible community hubs
Community Hubs would not only provide a base from which local supports could be administered and/or accessed, but also facilitate a broad range of specialist activities/needs as expressed by individuals and their family carers. Activities might include:
- supporting people's individual communication skills
- promoting and supporting healthier lifestyles
- multi-sensory environments/equipment
- individual or group work to pursue hobbies and general interests (e.g. arts, crafts, horticulture, recycling, cooking, IT)
- social skills and learning opportunities
- daytime respite for people who are ageing
- drop-in and/or social clubs
Outreach support assists people to remain in their own homes at times of crisis or emergency. Short-term placements in residential respite accommodation can also be arranged in emergencies.
To access any of the above services, individuals will need to have a Community Care Assessment and meet the Fair Access to Care criteria. To find out more call Customer First on 0808 800 4005.