Adult social care

Find out about the social care, services and support available from the county council and other organisations in Suffolk

Click here for information on how to contact Customer First, the initial point of contact for social care services in Suffolk.

For social care emergenciescall 0808 800 4005. 

Adult and Community Services works in partnership with health services, local councils, the independent, voluntary and private sectors to provide services and support for Suffolk residents over the age of 18. Follow these links to find out about:

There is more information about the care and support available to you in Suffolk on our MyLife website. 

You can search for services and support close to you, create personalised guides, or use our Frequently Asked Questions as a starting point to find the help you want.

Local account


Adult and Community Services have produced a Local Account (pdf, 416KB) to tell you about how our adult social care services are performing. This document replaces annual assessments of our services by the Care Quality Commission and gives you the opportunity to see what we are doing and how we are doing it.

We value your feedback to enable us to shape and develop future years' local accounts. Please help us by completing a short feedback form.

Policies and procedures


Suffolk County Council policies and procedures relating to adult social care

What is in the section

Fees paid to care providers

Information on the amounts that Suffolk County Council pays care providers

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Home Care

Home care - Support to Live at Home.

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Homeshield is a scheme to promote and support the health, well-being and safety of potentially vulnerable people within their own homes.

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Information and guidance for housing support providers

There are over 80 organisations currently providing housing related support in Suffolk. This section contains information that providers may find useful.

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Research Governance

Research governance is the means by which the quality of research into social care services in Suffolk is assured and the rights of those involved protected

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Service provider information

Information for providers of adult care and support services in Suffolk

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Suffolk Strategic Housing Partnership

The Suffolk Strategic Housing Partnership (SSHP) is the countywide forum for strategic housing

Continue reading Suffolk Strategic Housing Partnership…