Click here for information on how to contact Customer First, the initial point of contact for social care services in Suffolk.
For social care emergencies call 0808 800 4005.
Adult and Community Services works in partnership with health services, local councils, the independent, voluntary and private sectors to provide services and support for Suffolk residents over the age of 18. Follow these links to find out about:
- Blue Badges
- Family carers
- Finding help and support around the home (including assistive technology)
- Housing and care homes
- Keeping warm in winter
- Learning Disabilities and Autism
- Mental capacity and mental health
- Money matters (including welfare rights)
- Paying for your care
- Safety and safeguarding
- Social care (including assessment and eligibility for care services)
- Self directed support (support planning, personal budgets, direct payments)
- Substance misuse
- Where to get help in a crisis
- Work and learning
- Worried about your memory?
- Your rights as a customer of Suffolk County Council
There is more information about the care and support available to you in Suffolk on our MyLife website.
You can search for services and support close to you, create personalised guides, or use our Frequently Asked Questions as a starting point to find the help you want.
Adult and Community Services have produced a Local Account (pdf, 416KB) to tell you about how our adult social care services are performing. This document replaces annual assessments of our services by the Care Quality Commission and gives you the opportunity to see what we are doing and how we are doing it.
We value your feedback to enable us to shape and develop future years' local accounts. Please help us by completing a short feedback form.
Policies and procedures
Suffolk County Council policies and procedures relating to adult social care
What is in the section
Information on the amounts that Suffolk County Council pays care providers
Outcomes of the public consultation on how Home Care and Community Meals services should be delivered in the future.
Homeshield is a scheme to promote and support the health, well-being and safety of potentially vulnerable people within their own homes.
Research governance is the means by which the quality of research into social care services in Suffolk is assured and the rights of those involved protected
Information for providers of adult care and support services in Suffolk
Housing related support services to achieve and maintain independence
We have brought together lots of information about keeping you and your family safe, happy and well over the winter.