Adult social care

Find out about the social care, services and support available from the county council and other organisations in Suffolk

 The Care Act: care and support is changing for the better in Suffolk


From April 2015, care and support in England is changing for the better. The Care Act will help to make care and support more consistent across the country. Read more about the Care Act and what these changes mean. 


Adult and Community Services works in partnership with health services, local councils, the independent, voluntary and private sectors to provide services and support for Suffolk residents over the age of 18. 

Click here for information on how to contact Customer First, the initial point of contact for social care services in Suffolk.

For social care emergencies call 0808 800 4005. 


 Information to help you

Local account

Adult and Community Services have produced a Local Account (pdf, 416KB) to tell you about how our adult social care services are performing. This document replaces annual assessments of our services by the Care Quality Commission and gives you the opportunity to see what we are doing and how we are doing it.

We value your feedback to enable us to shape and develop future years' local accounts. Please help us by completing a short feedback form.

Policies and procedures

Suffolk County Council policies and procedures relating to adult social care

What is in the section

Home Care

Home care - Support to Live at Home.

Continue reading Home Care…


Homeshield is a scheme to promote and support the health, well-being and safety of potentially vulnerable people within their own homes.

Continue reading Homeshield…

Information and guidance for housing support providers

There are over 80 organisations currently providing housing related support in Suffolk. This section contains information that providers may find useful.

Continue reading Information and guidance for housing support providers…

Research Governance

Research governance is the means by which the quality of research into social care services in Suffolk is assured and the rights of those involved protected

Continue reading Research Governance…

Service provider information

Information for providers of adult care and support services in Suffolk

Continue reading Service provider information…

Suffolk Strategic Housing Partnership

The Suffolk Strategic Housing Partnership (SSHP) is the countywide forum for strategic housing

Continue reading Suffolk Strategic Housing Partnership…

The Care Act

The Care Act will make care and support more consistent across the country, help you plan for the future and give you more control of the help you receive.

Continue reading The Care Act…