Adult social care

Find out about the social care, services and support available from the county council and other organisations in Suffolk

Click here for information on how to contact Customer First, the initial point of contact for social care services in Suffolk.

For social care emergencies call 0808 800 4005. 

Adult and Community Services works in partnership with health services, local councils, the independent, voluntary and private sectors to provide services and support for Suffolk residents over the age of 18. Follow these links to find out about:                                                                                          

There is more information about the care and support available to you in Suffolk on our MyLife website. 

You can search for services and support close to you, create personalised guides, or use our Frequently Asked Questions as a starting point to find the help you want.



Local account

 

Adult and Community Services have produced a Local Account (pdf, 416KB) to tell you about how our adult social care services are performing. This document replaces annual assessments of our services by the Care Quality Commission and gives you the opportunity to see what we are doing and how we are doing it.

We value your feedback to enable us to shape and develop future years' local accounts. Please help us by completing a short feedback form.



Policies and procedures

 

Suffolk County Council policies and procedures relating to adult social care

What is in the section

Fees paid to care providers

Information on the amounts that Suffolk County Council pays care providers

Continue reading Fees paid to care providers…

Home Care and Community Meals

Outcomes of the public consultation on how Home Care and Community Meals services should be delivered in the future.

Continue reading Home Care and Community Meals…

Homeshield

Homeshield is a scheme to promote and support the health, well-being and safety of potentially vulnerable people within their own homes.

Continue reading Homeshield…

Research Governance

Research governance is the means by which the quality of research into social care services in Suffolk is assured and the rights of those involved protected

Continue reading Research Governance…

Service provider information

Information for providers of adult care and support services in Suffolk

Continue reading Service provider information…

Supporting People

Housing related support services to achieve and maintain independence

  1. Information and guidance for support providers
  2. Explore Supporting People further

Useful information for winter

We have brought together lots of information about keeping you and your family safe, happy and well over the winter.

Continue reading Useful information for winter…