Family carers coronavirus (COVID-19) advice

Find guidance for family carers in Suffolk relating to the coronavirus (COVID-19) pandemic.

Our main provider of support services for carers is Suffolk Family Carers. You can find guidance and advice for family carers related to coronavirus on their website:

If you can't find the information you need from the website, you can contact Suffolk Family Carers by emailing

We've highlighted some information you might find useful below, including links to read more. 

Guidance for carers

You can find advice on the Suffolk Family Carers website page guidance for carers.

This page also contains:

  • links to advice from the NHS
  • easy read information on COVID-19 from MENCAP
  • advice about social distancing, self-isolation, changes to the law and avoiding scams

Community-based support

You can find information related to COVID-19 and community-based support in Suffolk on the Suffolk Family Carers website. Details of dementia support groups can be found here.

There are details of Suffolk’s ‘Home, but not alone’ campaign on this page. There's also a list of about 50 different organisations in the county providing support.

Contacting social care services in an emergency

If you're unable to arrange alternative care in an emergency you can contact Customer First.

This is for issues that directly relate to the person's care and support, usually only when you are the main carer providing personal care.  

Please contact Customer First online by webchat. It's quick, secure and when you contact us you'll be treated with respect.

If you're unable to use webchat or your emergency occurs out of hours and cannot wait until the next day please call 0800 917 1109.