Single point of contact for border controls of non-food products

Details of new arrangements regarding entries to the UK subject to Trading Standards controls.

From 23 February 2015 a new process was implemented for goods arriving in the UK from outside the European Union, so that deliveries are now subject to Trading Standards assessment.

This means that the need to send documentation to the single point of contact (SPoC) via the National Clearance Hub (NCH) can be avoided.

By receiving notification early (by a dedicated Customs Handling of Import and Export Freight (CHIEF) print) Trading Standards can carry out advanced analysis before paperwork is sent in. Therefore goods may not be held up for so long, thereby helping to improve clearance times.

Please note that there is no intention to increase the amount of interventions carried out by Trading Standards, or to change the process where physical examinations are needed.

Trading Standards set local and national profiles to stop selected goods at the UK border.  Consignments subject to an intervention are identified through analysis of risk and intelligence.

Routing suffix codes have been set up to indicate Trading Standards involvement with an entry. The department dealing with their entry/goods will be transparent to businesses from these codes.

These entries are identified by a second character on the entry route code and will be notified to the submitting trader when the entry is accepted by the Customs Handling of Import and Export Freight (CHIEF) processing system.

The route will appear on:

  • CURSES
  • inventory messages (UKCIUM)
  • trade reports (E1, E2/H2, E5, E8, E9, N3, N4, N6)
  • EDI DEVD

The table below shows the codes, their meanings and the actions required.

Route

Meaning

1S

Route 1 Trading Standards involvement - Trader should present declaration documents at Trading Standards

2S

Route 2 Trading Standards involvement - Trader should present declaration documents at Trading Standards

1U

Route 1 Trading Standards and Customs (NCH) involvement – Trader should present declaration documents at Trading Standards and at NCH

2U

Route 2 Trading Standards and Customs (NCH) involvement – Trader should present declaration documents at Trading Standards and at NCH

1V

Route 1 Trading Standards and Border Force involvement – Trader should present declaration documents at Trading Standards and at Frontier

2V

Route 2 Trading Standards and Border Force involvement – Trader should present declaration documents at Trading Standards and at Frontier

1Q

Route 1 OGD involvement and Trading Standards involvement – Trader should present declaration documents at Trading Standards

2Q

Route 2 OGD involvement and Trading Standards involvement – Trader should present declaration documents at Trading Standards

1W

Route 1 OGD involvement and Trading Standards involvement and Customs (NCH) involvement – Trader should present declaration documents at Trading Standards and at NCH

2W

Route 2 OGD involvement and Trading Standards involvement and Customs (NCH) involvement – Trader should present declaration documents at Trading Standards and at NCH

1R

Route 1 OGD involvement and Trading Standards involvement and Border Force involvement – Trader should present declaration documents at Trading Standards and at Frontier

2R

Route 2 OGD involvement and Trading Standards involvement and Border Force involvement – Trader should present declaration documents at Trading Standards and at Frontier

Route 1 entries are dealt with in the order that they are presented to the SPoC, and no priority is given to specific locations or type of goods.

Fireworks and explosives require exceptional treatment.

You must send the following information when you are advised that an entry for your goods has been selected Route 1 for documentary check or Route 2 for physical examination:

  • the entry acceptance advice
  • a copy of the single administrative document (form C88)
  • the invoice
  • a packing list of items included
  • any appropriate licence or certificate

This documentation should be sent to the SPoC via email to spoc@suffolk.gcsx.gov.uk.

There must be a header to the email stating the entry number and entry date. Use a separate header for each entry, even if a number of declarations are submitted at the same time.

The header must also be included if you send the documentation to us by fax on 01473 263020. If you are sending by fax ensure that it is clearly marked for the attention of the SPoC.

Accepted file types

Files types received by the SPoC include JPEG, TIF and PD.

If you want to use compressed images or non-PC files you should send a prearranged email test to check that the documents are compatible with SPoC software.

After your documents have been received

You will receive an automatic delivery receipt for emails (but not for fax).

If further documents are needed for clearance, you will be advised by return email.

If you have not sent the required documents, you may be advised that your email has been deleted and you will be required to re-send your documents and email in the appropriate format (see above). 

Single Point of  Contact details for enquiries

Please note that the SPoC does not provide a telephone service.

Trading Standards are available:

  • Monday to Thursday - 9am to 5pm
  • Friday - 9am to 4pm

Email: spocenquiries@suffolk.gcsx.gov.uk

Sending documents to Trading Standards

If you are required to send documentation to Trading Standards please use the following contact details:

Email: spoc@suffolk.gcsx.gov.uk

Fax: 01473 263020. Clearly marked for the attention of the Single Point of Contact

National Clearance Hub contact details for enquiries

Contact the NCH through the enquiry lines listed on GOV.UK.

Complaints procedure

If you are dissatisfied with any part of the SPoC service please email Carol Garrett, SPoC Team Leader, on carol.garrett@suffolk.gov.uk.

For further information, read the Customs Information Paper 7 (2015): new arrangements for import entries subject to Trading Standards controls.

For the review CIP, read the Customs Information Paper 20 (2015): import entries subject to Trading Standards controls.