Business continuity management

Details of types of incidents that could damage a business and their likely outcomes, as well as guidance for business on creating a continuity plan.

Does your business or organisation have a plan to recover from a major incident? What would you do if an incident occurred that prevented you from trading as normal? An unforeseen event can happen at any time.

Types of incidents include:

  • computer failure or loss of data
  • failure of critical suppliers
  • loss of key personnel
  • loss of premises due to fire or flood
  • loss of telecommunications, power, water or gas

Types of outcomes as a consequence of a damaging incident:

  • higher insurance premiums
  • loss of income
  • loss of customers
  • loss of reputation
  • staff or recruitment problems
  • complete failure of business

Creating a business continuity plan

A disaster recovery plan or business continuity plan is essential to protect a business or voluntary organisation.

A plan can:

  • help to manage the impact of an incident and promote a quicker recovery
  • set out clear actions, roles and responsibilities to give staff confidence in a crisis
  • enhance your reputation with customers and suppliers, as many will only do business with an organisation that shows business continuity

For help with creating a plan contact the Business Continuity Manager on 01473 260439, available Monday to Friday, 8:30am to 4:30pm or email

Further guidance

Find advice, templates and case studies about business continuity on the Suffolk Resilience website. There are also details of the Suffolk Resilience Business Continuity Forum which is free to join.