Customer First and contacting social services

Instructions and details of the best ways to contact social services in Suffolk.

Customer First is the initial point of contact for social services in Suffolk.

There are several ways to contact us.

Contact us via email

This is our preferred method for non-urgent enquiries. You can contact us on

If you have a Government Secure Intranet (GSI) email domain you can email our secure email:

GSI domains include:,,,,,,,,

You can contact us by telephone on 0808 800 4005.  Calls are free from landlines and most mobiles.

Lines are open 8:00am till 6:45pm, Monday to Friday.

Outside these hours your call will be diverted to the Emergency Duty Service, which deals with matters that can't wait until the next working day.

If you don't have access to email, you can write to us at the following address:

Customer First
PO Box 771
Needham Market

Use our online form for non-urgent adult referrals.

Use our online adult safeguarding referral form if you are concerned that someone is at risk of abuse, harm or neglect.

If you feel they are in immediate danger phone 0808 800 4005, or dial 999 in an emergency.

For child referrals or safeguarding concerns please telephone 0808 800 4005.