Contact Customer First and Social Care

How to contact Customer First quickly by web chat and ask about adult social care services; plus information about making an online referral.

Speak to social care services quickly and easily by web chat

  • Your questions about social care will be answered quicker on web chat.
  • Open Monday to Friday 9am to 4pm; excluding bank holidays.

Click chat with us in the right hand corner of your screen.

Online referrals

Complete an online adult referral form.

Concerned that someone is at risk of abuse, harm or neglect

Complete an adult safeguarding referral form

A child or adult is in immediate danger

Call 0808 800 4005, or dial 999 in an emergency.

Find further information about child referrals or safeguarding concerns.

Our preferred email address is customer.first@suffolk.gov.uk

Sending secure emails

If you have a Government Secure Intranet (GSI) email domain you can email our secure email: customer.first@suffolk.gcsx.gov.uk.

GSI domains include: 

  • .gsx.gov.uk
  • .gcsx.gov.uk
  • .nhs.net
  • .scn.gov.uk
  • .cjsm.net
  • .gsi.gov.uk
  • .pnn.police.uk
  • .gse.gov.uk
  • .defence.gsi.gov.uk.

Call 0808 800 4005

Open Monday to Friday; 8am to 6.45pm.

Calls are free from landlines and most mobiles.

Out of hours

Call 0808 800 4005 and your call will be diverted to the Emergency Duty Service, who will handle calls that can't wait until the next working day.

Write to:

Customer First
PO Box 771
Needham Market
IP6 8WB

This office isn't open to the public.

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