Paying for care and services

Information and advice on funding your own care and on getting help from Suffolk County Council.

There are a number of ways to pay for care, and these can change depending on your circumstances.

Under the current rules if you have savings and capital over £23,250 you will not normally be able to get any help from Suffolk County Council (SCC) with the cost of your care. We would strongly recommend that you discuss your finances with an independent care funding adviser and explore all the options available to you. They will be able to help you to make informed decisions about planning and funding your long-term care.

If you are going in to a residential or nursing care home, or very sheltered housing and you own a property and your other capital and assets total less than £23,250, you may be able to ask for a deferred payment agreement. 

More information can be found on our paying for care services leaflet (PDF, 780KB) or on our care and community directory, Suffolk Infolink.

Infolink logo Blue

Paying for care and services on Suffolk InfoLink

For more information on the Care Act visit the Healthwatch Suffolk website.

Pay online

Pay a Suffolk County Council care invoice online

Pay by monthly Direct Debit

You can pay your four weekly invoices for Home Care by direct debit.  It’s a free and easy way to pay and means you don’t need to remember to make payments.  You will still receive an invoice (for information) which will give details of when the payment will be taken from your bank account. 

Download and print off a direct debit mandate (PDF, 118KB). 

Please ensure you fully complete the form including your full name and address and your Customer Number to enable us to verify your details against our records.  Your Customer number can be found on your invoice.  Once completed and signed, please return the form to us using the address on the direct debit form.

If you have any queries please call us on 01473 265611.

Notes

  1. Banks and building societies may not accept direct debit instructions for some types of accounts. If you have any questions, check with your bank or building society. 
  2. Your direct debit arrangements are covered by the Direct Debit Guarantee. This means you’ll get a full refund if an error is made by your bank or building society or by the council.

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