Have you been admitted to hospital?
Are you or your relative/family carer concerned about how you will manage when you leave hospital?
Suffolk County Council’s Adult and Community Service (ACS) teams in Ipswich, West Suffolk and James Paget hospitals can advise, support and help you to plan for your discharge from hospital so that you do not stay longer than is necessary once your medical treatment is completed.
We will work with you to help you do as much as you can for yourself, so that you can return to live at home or find other suitable accommodation.
Give feedback or make a complaint
If you have any compliments, comments or complaints to make about Adult and Community Services please ask your named assessor for a copy of the Suffolk County Council leaflet 'Having Your Say!' or download a copy. You can also get in contact with our Complaints team.
If you have any compliments, comments or complaints to make about the health services or treatment you received in hospital, then contact PALS (Patient Advice and Liaison Services) who are set up in each hospital to provide information and support to you, your family or family carer.
If you need more information you can speak to social care services quickly and easily by web chat
- Your questions about social care will be answered quicker on web chat.
- Open Monday to Friday 8am to 6pm; excluding bank holidays.
Click chat with us in the right hand corner of your screen.
You may need some help or support to understand the information given to you, to be fully involved in your assessment and care and support plan or to express your opinions, views and wishes so that they are listened to. This is called Advocacy. Your named assessor can provide you with information or support to do this.
The ACS assessor might refer you to an advocate to support you to achieve this. You can find out more about Advocacy and Independent Mental Capacity Advocacy on the Suffolk County Council website, or from your named assessor.
Where can I get more information and advice?
Our InfoLink directory can show you information of care and support services in your area. Simply search via postcode and use the filters on the right hand side of the page to show the information needed, or click on of the links below to show search results and advice for that area.
Help around the home such as personal care, meals, housework and gardening
We may also provide help to a person already looking after you at home, for example, a friend, relative or family carer. A family carer is entitled to an assessment and support in their own right.
Help for people who are returning home after a stay in hospital
We can also help you find advice in other areas such as:
Financial advice including paying for care and services
What help is available to me?
If the ward staff think you will need help once you get home, ACS may offer you advice and information or an assessment. You or your relative/family carer can also request an assessment. As a family carer you can request an assessment of your own needs, either separately or as part of the assessment of the person you care for.
We will carry out the assessment in line with the Care Act 2014 national eligibility criteria to find out what support you may need.
If you are eligible for support from us, we will agree a 'care package' with you i.e. services which will enable you to return to the community safely and speedily once medically fit for discharge.
ACS works very closely with our Health colleagues and you will be part of a multidisciplinary approach which will support you to achieve your identified outcomes at the time of hospital discharge. This might result in other ACS services being made available to you, and the hospital team will ensure that all decisions take account of your individual circumstances.
Services arranged may include domiciliary (home) care, assistive technology, day care, residential or nursing care, respite care and direct payments. We also work closely with discharge planning nurses who can assess and organise provision of community nursing equipment.
The assessor will also be part of the Decision Support Tool meeting if you are going through the NHS Continuing healthcare process.
What help is available if I cannot go home yet?
Your wellbeing is at the heart of our dealings with you. The team can arrange a temporary residential or nursing care bed for you on a short-term basis only after your discharge, either while you wait for domiciliary services to become available or while decisions are made about longer term plans for your future care.
How much will it cost me?
There is a financial charge for most of these services, and we will discuss this in more detail during the assessment. Most of our services are means-tested and your savings and income will be taken into account.
What if I need longer-term care?
After you have left hospital we will review your needs to make sure that services are going well and that all interested parties are happy with the care. If services are required longer-term, responsibility for your care will pass to the local Adult Social Care Community Team.
Suffolk County Council
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