Homeshield is a scheme to promote and support the health, wellbeing and safety of potentially vulnerable people within their own homes.

What is Homeshield?

Homeshield Suffolk is a partnership of statutory and voluntary services and agencies which have staff and volunteers who, as part of their job, already visit vulnerable people in their own homes. If they find out during a visit that the person would like support or help with something they don't have the expertise to deal with, then they can make a referral to another service or agency within the partnership that may be able to help. For instance:

  • No door chain
  • No smoke alarm
  • Cold home
  • Financial difficulties
  • Pestered by scam mail or cold callers

As a Homeshield partner you are probably aware that over recent months Suffolk Homeshield has been in review. We are working with the Suffolk Information Partnership (SIP), which has a very similar referral process to Homeshield called Warm Handovers, on merging these two schemes together.  

During this time we would encourage partners to find out more about the Suffolk Information Partnership (SIP), the Suffolk Information Standard and how to get accredited.  The SIP will manage the new referral scheme, so partners will need to be a member of SIP to use the new referral form. More information about SIP and their Warm Handovers referral contact, the SIP Co-ordinator.

The current Homeshield referral form will remain in use until the new referral system is in place.  However at that time Suffolk Homeshield will close. If you have any questions about Suffolk Homeshield and the merger contact, Suffolk Homeshield Lead.

Homeshield referrals

If you are a visiting professional or volunteer in the Homeshield partnership, please complete the Homeshield referral form.

If you are not in the Homeshield partnership and want to find out more, contact

Alternative support

If you are a member of the public, and have concerns for yourself or someone you care for, you can call  0345 603 4715 or complete the Customer First Adult Referral Form

You may also want to find out what support and services there are in Suffolk to help you or someone you care for get on with life and achieve or maintain a level of independence. Visit our Help for Adults website. 

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