Assessment and eligibility

Information on how to access care and support to help you or those you care for

We have an assessment tool, that will let you refer yourself or others. By answering some quick questions about your current situation we can tell you how likely you are to be eligible for care and support, as well as direct you towards information, advice, and services that could help you to live independently and improve your wellbeing.

In April 2015 the Care Act came into force, meaning that there have been a number of changes to the way care and support needs in England are assessed.

Decisions made about the help you receive consider your wellbeing and what is important to you and your family. There is also a national eligibility threshold that all councils consider when assessing what help to give you. This may result in you being eligible for care and support, and will make it easier for you to plan your future.

Whatever your level of need, we'll be able to put you in touch with the right organisation to support your wellbeing and help you to remain independent for longer.

There is a dedicated information page on our care and community  directory, Suffolk InfoLink, that will provide you with more information on:

  • How assessment is carried out in Suffolk
  • What happens when you contact us
  • Needs assessments
  • Payment 

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Assessment and Eligibility on Suffolk InfoLink

 If you would like more information on assessments you can speak to social care services quickly and easily by web chat

  • Your questions about social care will be answered quicker on web chat.
  • Open Monday to Friday 8am to 6pm; excluding bank holidays.

Click chat with us in the right hand corner of your screen.

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