Customer First is the initial point of contact for social services in Suffolk.
Please do not use this form for making referrals about someone who is at risk of abuse, harm or neglect. For adult safeguarding concerns please use the dedicated online form.
Please complete as many of the fields as you can, as this will enable us to process the referral as quickly as possible.
Please note: You will be taken to our new Adult Social Care Portal to complete this referral.
If you’ve not used the portal before it’s easy and faster than a phone call to register for a basic portal account. Before sending a form to us you will be asked to do a quick reCAPTCHA, which should take a few seconds.
More information and user guides can be found on our Adult Care Portal page