Contact Social Care Services

Find out how to contact Suffolk County Council and Customer First with a social care question or referral.

Speak to social care services quickly and easily by web chat

  • Your questions about social care will be answered quicker on web chat.
  • Open Monday to Thursday 8am to 5:20pm, Fridays 8am to 4:20pm excluding bank holidays.

Click chat with us in the right hand corner of your screen.

Find social care services, organisations and providers on Suffolk InfoLink

Enter in a keyword or postcode to search for services near you.

Visit Suffolk InfoLink

Referrals

Complete an adult referral form

Please note: You will be taken to our new Adult Social Care Portal to complete this referral.

If you’ve not used the portal before it’s easy and faster than a phone call to register for a basic portal account. Before sending a form to us you will be asked to do a quick reCAPTCHA, which should take a few seconds.

More information and user guides can be found on our Adult Care Portal page.

Concerned that someone is at risk of abuse, harm or neglect?

Complete an adult safeguarding referral form

customer.first@suffolk.gov.uk

If you have a Government Secure Intranet (GSI) email domain you can email our secure email: customer.first@suffolk.gcsx.gov.uk.

GSI domains include: 

  • .gsx.gov.uk
  • .gcsx.gov.uk
  • .nhs.net
  • .scn.gov.uk
  • .cjsm.net
  • .gsi.gov.uk
  • .pnn.police.uk
  • .gse.gov.uk
  • .defence.gsi.gov.uk.

0808 800 4005

Open Monday to Thursday, 8am to 5:20pm and Friday, 8am to 4:20pm.

Calls are free from landlines and most mobiles.

Out of hours

Call 0808 800 4005 and your call will be diverted to the Emergency Duty Service, who will handle calls that can't wait until the next working day.

A child or adult is in immediate danger

Call 0808 800 4005, or dial 999 in an emergency.

Find further information about child referrals or safeguarding concerns.

Customer First
First Floor, Beacon House
Landmark Business Park
White House Road
Ipswich
IP1 5PB

This office is not open to the public.

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