Suffolk approach

How we approach adult social care with our model of working called Supporting Lives, Connecting Communities (SLCC) and what you can expect from adult care.

If you are a Suffolk resident and over 18, we will be able to help if:

  • you need help and advice for yourself or someone you care for
  • you are already receiving care and support from Adult and Community Services (ACS)

We may also be able to help

  • if you are under 18 and want to begin to think about how your care and support needs will be meet as you move into adulthood

Supporting Lives, Connecting Communities

Our model of working, called Supporting Lives, Connecting Communities (SLCC), is based on providing you, or the people who care for you with:

  • help to help yourself and find information and solutions to help you meet your care and support needs, or to carry out your caring role
  • help to live independently at home for longer
  • help to regain independence by offering immediate short-term support, especially after a crisis or hospital admission
  • ongoing care and support for those who need it, including helping carers sustain their caring role if this is what they want

We do this by connecting and signposting you to what’s nearby in your local community:

  • working in partnership with voluntary organisations and other important services such as GPs, housing and hospitals
  • working with service-user led organisations so the customer voice is heard
  • making processes easy for all who use them
  • building on people’s strengths and thinking creatively with you about the outcomes you want to achieve and how you can achieve them
  • supporting and encouraging you to have greater choice and control about the sort of help and support when you want

And, most importantly, promoting your wellbeing and taking this into account in all our decision-making.

Supporting Lives, Connecting Communities is underpinned by the Mental Health Act 1983, the Mental Capacity Act 2005 and most recently the Care Act 2014.

Our policy and procedure database is available for all.

Under the Care Act 2014 our responsibilities include:

  • providing you with good information and advice about care and support in Suffolk
  • helping you to find the services and support in your community which will enable you to remain living safely and independently at home
  • helping you to regain independence by offering short-term re-ablement and support such as assistive technology or equipment
  • arranging for you to have an advocate if at any time you have difficulty understanding things, and have no-one else such as family or friends to help
  • assisting and supporting vulnerable people, for example adults at risk of abuse or neglect
  • carrying out an assessment using eligibility criteria which may lead to you being offered a personal budget
  • if you aren’t eligible, telling you why, and offering information and advice about your options
  • financially assessing you for a contribution to your Personal Budget
  • providing information about, and possibly helping you to arrange for care services that will assist you to remain independent
  • reviewing your care at least annually, and discussing what’s working well and what’s not working well
  • carrying out Carers' Assessments and make sure that family carers can access services and support to help them maintain their caring role
  • providing you with information and advice on how to pay for your care
  • making sure that if you move to Suffolk from another area, there is no gap in your care

There have been significant changes to how care and support are offered following the passing of the Care Act in May 2014.

From April 2015, there is:

  • a new national level of care and support needs to make care and support more consistent across the country
  • new support for carers

More changes to the way people pay for care and support will be introduced in 2020. These include:

  • a lifetime cap on care costs to protect people with the highest needs from facing unlimited costs
  • extended financial support to people with modest means

More information can be found on our care and community database, Suffolk InfoLink

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The Care Act on Suffolk InfoLink


Or on the GOV.UK website