You can still tell us what you think of our new website - click the orange feedback widget.
The new Suffolk County Council website was launched in June 2015.
Throughout the development of the new website, we've been asking for feedback. You've responded with hundreds of comments.
This page summarises the reaction to the new suffolk.gov.uk. It also shows how we've acted on your feedback - and improved the website based on your suggestions.
The overall response
The public feedback on our new website from users overall has been very positive.
Below are some results from your feedback on the new website:
- 85% agreed it was better than the old suffolk.gov.uk
- 78% agreed it was clear and easy to read and understand
The new suffolk.gov.uk also received an average rating (out of 5) of:
- 4.43 for its design
- 4.57 for its ease of use
Using your feedback
While the overall reaction to the new website has been positive, you've given us suggestions for improvement throughout the development process.
Your constructive criticism has directly led to changes that have improved our new website. Below are some examples of your suggestions, and what we changed.
How your feedback changed our homepage
How your feedback changed our landing pages
How your feedback changed our content pages
Please note: suffolk.gov.uk is continually being improved. While it's not possible to act on everyone's suggestions, we are continually reviewing and working on your feedback.
Your positive comments
You've given us lots of positive comments about the website. Here is a small selection of the encouraging responses to the new suffolk.gov.uk:
"Clearer overall, with less clutter."
"Very clear layout, with appropriate categories."
"It was easy to find the area to report a problem with a footpath."
"Very well structured, easy to identify where to go and easy to read content throughout."
"It looks more modern, and professional than the old one."
"Navigation is much clearer and simpler. I like the layout of pages."
"Clear and concise information."
"It is easy for people with a visual impairment!"
"Good to have button to select the service you require."
"I like the quick links being the first thing you see, and looks very modern and up to date."
"The graphical design is appealing and everything is clearly laid out."
"Clear signposts, no overcrowding of information."
"Simple and clear design. Better search than most."
"Clean and concise presentation. Information has a logical layout."
"Look and feel made the content easy to access and read. The site is very user-friendly."
"It looks like a step towards the design of the GOV.UK website, which is practically flawless in its simplicity."
Thank you for all your responses, both positive and negative - constructive criticism helps us to fix issues and improve the website.