Help

Giving you help and advice on how to get the most out of the Suffolk County Council website.

We are always looking for ways of improving our website.  We understand how frustrating it can be when you can’t find what you want, or when something isn’t easily accessible to you. 

Browsers

This site has been built using HTML5 and CSS3 and whilst the site displays adequately in Internet Explorer 7, the use of a modern, secure web browser is strongly recommended.

Translation

The main languages spoken in Suffolk apart from English include Portuguese, Polish, Bengali, Kurdish, Chinese (Cantonese) and Farsi.

We have decided to use the Google Translation facility on this website.  This means that by using the language selection tool at the top right of this page, you can translate any text on the website into another language.  We are not responsible for this service and cannot guarantee the accuracy of the translations available.

More information on translation.

Viewing documents on our website

If you are having problems viewing any of the documents on our website, you can download a free viewer using the links below:
 
Adobe Acrobat Viewer
Microsoft Word Viewer
Microsoft Excel Viewer
Microsoft PowerPoint Viewer

Help manual

We have created a manual of useful tips and guides to help you get the most out of our website.  Topics will open in a new window or tab so you can keep them open and refer back to them whilst using other web pages, or you can print them off if you find that easier.

Topics covered in the guide

Accessibility (PDF, 36KB)
Help with viewing the site, what accessibility standards and guidelines we have used, browser compatibility and how you can alter your browser settings to improve how you view our site.

Searching (PDF, 50KB)
The council site contains lots of information, but you may only want a small part of that. This factsheet explains how you can get what you want from the search function, including keywords, how to search and advanced options.

Transactions (PDF, 57KB)
Whether it’s reporting something, making a payment or having your say, doing your transactions online saves us money and you time. This factsheet explains how our Big Orange Action Panel works, email alerting, widgets and what to do if you can’t find a service you think should be there.
 
If you have a technical query about our site you can contact the web team through our email address webmaster@suffolk.gov.uk

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