Help

We provide help and advice on how to get the most from our website.

We are always looking for ways of improving our website.

We understand how frustrating it can be when you can't find what you want, or when something isn't easily accessible to you.

Use the information in the tabs below to help you use this website.

We use the Google Translation facility on this website.

Using the language selection tool in the bottom right corner of this website, you can translate any text into another language.

We are not responsible for this service and cannot guarantee the accuracy of the translations available.

For further information on this topic, visit our Interpreting and translating services page.

If you are having problems viewing any of the documents on our website, you can download a free viewer using the links below:

Our accessibility guide (PDF, 36KB) provides:

  • help with viewing the site
  • details of what accessibility standards and guidelines we have used
  • information about browser compatibility
  • instructions for how to alter browser settings to improve how you view our site

For more information visit our page on web accessibility.

One of the easiest ways to find something on our website is by using our search engine.

The search box appears in the top right hand corner of every page.

Using the search box

Type what you are looking for into the box then click "Search".

The site will then present you with all the pages associated with your search.

Basic rules of search

Every word is important. Generally, all the words you put in the query will be used by the engine to find related content

Don't worry about capital letters (e.g. searching "suffolk libraries" is the same as "Suffolk Libraries")

Punctuation or non-alphanumeric symbols are usually ignored by the engine (e.g. @#$%&)

Keep your search simple

Most results will be matched from just one well thought out keyword search. (e.g. if you wanted to volunteer in your community, just enter the keyword “volunteer”).

Use the right words

A search engine matches the word you enter to the tags used to describe web pages.

Think about how many pages might be tagged with a particular term, using a very wide ranging keyword like “Suffolk”. Try to use words which will focus in on what you want to get results on.

Related search terms

Every word of your search is used, so try to focus on what it is you want to do, rather then how you might actually say it.

For instance, if your query is “I want to pay for my child’s school meal”, try using the related keywords “school meals” which will produce much fewer, focused results.

We have designed our website to make it easier for you to carry out different tasks.

You can do this using the "Report for something", "Apply for something" and "Pay for something" options on the homepage.

Sign up for alerts

You can sign up to receive email alerts about particular pages which interest you through the option on our homepage.

When we change some content or add a new section you could receive an email to let you know.

If you want to add or remove alerts or stop them altogether you can.

If you have a technical query about this website please email webmaster@suffolk.gov.uk

Feedback Form