Pothole repairs

Potholes occur where an area of the road surface has broken up and fallen out.  Suffolk County Council repair potholes and other defects, with the following exceptions:

Trunk roads are managed by Atkins on behalf of the Highways Agency. Any questions regarding these roads should be directed to W S Atkins rather than Suffolk County Council.

Potholes in the following towns should be directed to:

Maintaining the roads includes repairing potholes and other defects.

On A class and other busy roads:

  • potholes which are bigger than 300mm (12 inches) wide, 300mm (12 inches) long and 50mm (2 inches) deep  (eg about the size of a large dinner plate) will be repaired or coned off within 24 hours of the pothole being reported; and
  • smaller potholes will normally be repaired within 2 weeks.

On minor roads:

  • potholes bigger than 600mm (24 inches) wide, 600mm (24 inches) long and 100mm (4 inches) deep (eg about the size of a dustbin lid) will be repaired or coned off within 24 hours;
  • potholes which are bigger than 300mm (12 inches) wide, 300mm (12 inches) long and 50mm (2 inches) deep will be repaired within 2 weeks; and
  • smaller potholes will normally be repaired within 8 weeks.

To be repaired within 24 hours, potholes should be reported as an emergency.

To report a problem please contact the Customer Service Centre.