Explore card

Are you over 5 and under 20?

Do you live in Suffolk?

Then get your hands on the Explore card – it’s absolutely free!

You’ll then be entitled to 50% off adult single & return fares on virtually all local bus services and 50% off adult off-peak rail fares in Suffolk! As well as this you will get discounts at loads of other retail and leisure outlets across the county, AND it’s an official proof of age card too!

So what are you waiting for? Apply for one today!

You can find out more and order an application form at the official Explore website.

Further Information

Eligibility

The Explore card is available to all young people aged 5-19 (inclusive) who live in Suffolk, including:

- students at USAF schools in Suffolk;
- students who board at a school in Suffolk;
- students who live in Suffolk to attend one of its colleges; and
- young people in residential care.

You do not have to be at school or college to get an Explore Card - you just have to be younger than 20 and live in Suffolk.

Unfortunately if you go to school or college in Suffolk, but your home address is not in the county, you do not qualify for the card.


Discounts

Cardholders are entitled to 50% off single and return adult fares on virtually all registered local bus routes, and 50% off normal adult off-peak fares on train travel within Suffolk. Discounts on the train also extend to some destinations outside of the county – see the website for more details

In addition, the card offers discounts at selected retail and leisure outlets; full details of the current discounts available can be found on the website.

Please note: the Explore Card has no impact on the provision of school transport by Suffolk County Council and discounts do not apply to charges applied by the County Council for discretionary transport.

Proof of Age

The Explore Scheme is accredited by PASS – the Proof of Age Standards Scheme – a national proof-of-age accreditation scheme, endorsed by Government, which sets minimum standards for proof-of-age cards.

All cards are issued with a PASS hologram, meaning that the cardholder can gain access to the age-restricted goods and services to which they are legally entitled. As the PASS scheme is a national scheme, the hologram should be recognised all over the UK.

Applying for an Explore Card

Via School

The card is distributed to all young people in year 7 upwards who are attending state or special schools. Photographers visit schools to take photographs and cards are then produced and sent direct to their home address. Parents and guardians of those pupils who are aged 15 or under can choose to opt out of the scheme.

Via Application form

Some young people will need to apply for a card via postal application form, usually in the following circumstances:

- Children of primary school age
- Those who have not attended a photography session – either because they were not present on the day of photography, or if their school has not yet signed up to take part in the scheme;
- Those in independant schools; and
- Those under 20 who are no longer in education.

Applications for young people under 16 must be authorised by their parent/guardian.

Application forms are available from:

- Explore card website
- Suffolk state schools
- Bus and railway stations;
- Libraries;
- Suffolk County Council offices; and
- Customer Service Direct (CSD) Centres

Application forms are also available on request by phone (0845 6 066 067).

Verifying and submitting an application

There are two types of application forms – School forms, which can be completed by applicants attending school (including independent and primary schools); and Non-School forms, for applicants who do not attend school (including those who work, are unemployed, or attend college).

All applications require a passport photo (guidance on acceptable photos is available here).

School forms must be stamped and signed by a member of school staff.

Non-School forms must be accompanied by copies of documents to prove the applicant’s date of birth (e.g. passport, birth certificate etc.) and address (utility, council tax bill etc.). The application must also be verified by a referee, who must be one of the professionals listed on the form (i.e. teacher, doctor etc.). We will then try to contact the referee at their place of work to verify the details given.

Application forms should be submitted by post to:

Explore Card Administrator
Endeavour House
8 Russell Road
Ipswich
Suffolk
IP1 2BX

Cards normally take around 2 – 4 weeks to be issued from the day we receive the application, subject to a successful referee check.

Cards issued to young people under 16 are purple.
Cards issued to young people aged 16 and over are green.