Complaints should, in the first instance, be directed towards
the operator of the service concerned. You should telephone or
write to the office of the service concerned. You should do this as
soon as possible after the incident. Please remember that any
situation will have to be investigated and the operator may need to
ring you back.
Operators are as follows:
| Operator |
Telephone Number |
| Ambassador Travel |
01493 440350 |
| Anglian Coaches |
01502 711109 |
| Beestons |
01473 823243 |
| Belle Coaches |
01728 830414 |
| Burtons |
01440 702257 |
| Coach Services |
01842 752226 |
| Education Transport |
01473 265064 |
| First Eastern Counties |
08456 020121 |
| Galloways |
01473 766323 |
| Gemini Travel |
01473 462721 |
| Goldline Minicoaches |
01502 710999 |
| HADC |
01473 828202 |
| Ipswich Buses |
0800 919390 |
| L.A.M.B.S |
01787 888084 |
| Mulleys |
01359 230234 |
| Neals |
01638 780066 |
| Simonds |
01379 898202 |
| Wish You Were Here? |
01394 388203 |
If the service is sponsored by Suffolk County Council (identifiable
by the 1 code on the timetable) then please contact our Customer
Services Direct Organisation on 08456 066 067 or by e-mail at
customerservice@csduk.com
Should the operator be unable to resolve your problem to your
satisfaction, the matter can be referred to the Bus Appeals Body
who will examine complaints about local services.
Bus Appeals Body
c/o Bus Users UK
P.O Box 2950
STOKE-ON-TRENT
Staffordshire
ST4 9EW.
If after this the matter remains unresolved, the final point of
contact is the Traffic Commissioner for the Eastern Region who is
responsible for the initial registration of all services.
The Traffic Commissioner
Eastern Traffic Area
City House
126-130 Hills Road
Cambridge
CB2 1NP
Telephone: 01223 532023