Responding to fires and emergencies



The Fire and Rescue Services Act 2004 is the first significant change in the law on the operation of the fire and rescue service in over 50 years. When the previous Act was introduced in 1947 the Service was expected to focus on fighting fires only, and the law constrained what we could do. Since then the role of the Service has changed a great deal.

As a result, under the new Act fire and rescue authorities now have a range of statutory duties to:

  • Promote fire safety;
  • Prepare for fighting fires and protecting people and property from fires;
  • Rescuing people from road traffic collisions;
  • Dealing with other specific emergencies, such as flooding or terrorist attack, which are dictated by statute and can be amended to reflect the changing role of the Service.  

In addition, all fire and rescue authorities are able to do other things to respond to the particular needs of their communities and the risks they face. The Act achieves this through:
  • Ensuring that fire and rescue authorities can do things that are not specifically set out in the Act but which will help them meet their statutory duties;
  • Giving authorities powers to prepare properly for other risks to life and the environment - for example we can buy equipment and train and deploy staff to undertake activities that pose a risk to life or the environment in our area;
  • Allowing authorities, where they have capacity, to use staff and equipment for any other purpose they believe appropriate.

This new framework of powers and duties equips fire and rescue authorities to meet the challenges of the 21st century. It puts prevention on an equal footing with intervention and enables individual fire and rescue authorities to decide, in consultation with their communities, how and where to deploy their resources.

The Act therefore provides a stronger basis for the Service to respond to the range of risks set out in their Integrated Risk Management Plans. The Act recognises the wider role the Service now plays and provides the flexibility to adapt itself to meet ever-changing demands.

We deliver our response to emergencies with highly skilled front-line and support functions. We provide emergency services to the communities of Suffolk and visitors to Suffolk 24 hours a day seven days a week every week of the year.

We respond to over 10,000 calls for assistance a year and attend a wide range of emergencies from fires in domestic housing and large industrial accidents to rescuing people from road traffic collisions and chemical incidents to responding to fires in ships at sea and in Suffolk's ports.

After the Fire Visits

Special Services

Emergency Response Standards