eBooks FAQs
What are eBooks? An eBook is a digital book
that can be downloaded and read onto a computer or portable device.
You will not be able to use eBooks in Suffolk libraries or Record
Offices although you can view our catalogue there. Confident users
can use our eBooks service on your own computer.
How much does it cost to borrow an eBook? Our
eBook service is free
How many eBooks can I borrow? You may borrow up
to three at a time.
How long can I borrow an eBook for? The loan
period is up to three weeks.
Can I renew my eBook? No. The eBook download
will expire after three weeks. You will need to issue it again. If
it is not available you will need to make a reservation.
Can I reserve an eBook? Yes. If there isn’t a
copy available for loan you can reserve it. You will be sent an
email telling you that the eBook is available and you will need to
download it within 2 days.
How many eBooks do you have? We have a
selection of over 1,000 and we will be adding more titles over
time depending upon use and popularity of this format. We have some
audio eBooks as well as “text” eBooks.
Where do I go to get started with eBooks? You
will need to your library card and PIN to access the service at:
Suffolk eBooks. Please view the Get Started, FAQs (Frequently
Asked Questions) and Guided Tour on the OverDrive website for all
the necessary information.
Can I copy an ebook to a different format? Each
title displays its own download format as well as digital rights so
you can see if it can be copied (to CD or MP3 etc).
What do I do if I need help with eBooks? Please
view the Help, Get Started, FAQs and Guided Tour on the OverDrive
website
at:
Suffolk eBooks
Suffolk libraries direct FAQs
Why have you changed Suffolk libraries direct?
We have upgraded the library computer system to help us become more
efficient and to provide better services for everyone. As a result
Suffolk libraries direct has changed and has some new features.
What's different? These are some of the changes
that you may notice:
Catalogue
Jacket images are shown for
information to make recognition easier.
Log in
You only have to log in once instead
of logging on for each function.
Your Guarantees
If you have family members'
library records linked to your library card, you can see their
accounts when you log in with your library card.
Wishlist
There is a Wishlist facility where
you can save a list of titles you are interested in.
Get a library card
The form for getting a
library card online is much easier to use.
Why don’t the links in the catalogue records work?
If we subscribe to an electronic version of a title (such as Who’s
Who 2011), we put a link from the catalogue record to the online
copy. We need to update all the links to work with the new
system.
What does 'Home branch' mean? There is a Home
branch on your library record. Usually this is the branch where you
joined. You can choose any branch as your Home branch - just ask
library staff to change it. When you search the library catalogue,
copies of titles in your Home branch will show first in the list.
When you reserve a title on Suffolk libraries direct, your Home
branch will be at the top of the list of service points where you
can collect the reservation from. You can override this and choose
another branch to pick up your reservation from.
I found the book I wanted on your website, and there was
a button next to it "reserve now". But when I click it, it says
it's not reservable. So why did it put the button there?
The reserve button currently shows on some titles that can’t be
reserved. If this is the case the next screen will tell you it is
‘non reservable’. It is a problem that we are working on and
understand the inconvenience it is causing at the moment.
Why doesn’t the new system remind me when my books are
due back? The option to have a reminder by email or sms
text message when your books and other titles are due
back is available now. Please ask library staff about
this new service.
Why are there links to Amazon on the library catalogue?
Suffolk libraries is a participant in the Amazon Europe S.à r.l.
Associates Programme, an affiliate advertising programme designed
to provide a means for sites to earn advertising fees by
advertising and linking to Amazon.co.uk.
Ask your question
We will continue to improve Suffolk libraries direct and value your
comments and suggestions. We may publish your question on this
page.
Suffolk libraries direct
Email:
help@suffolklibraries.co.uk
Telephone: 01473 584563
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Suffolk
Libraries Direct