Reserve, request or suggest

Reservation and request charges from 1 June 2011

Reservations
Reserve a title which is in stock or on order in Suffolk libraries	Free
You can be notified by post, email or text. To register an email address or mobile phone number visit Suffolk libraries direct, let library staff know or telephone Suffolk libraries direct on 01473 584563
Notification when title available
Text or email notification	Free
Postal notification (2nd class)	36p
Requests: For books and periodicals not in stock or on order, which are requested from libraries outside Suffolk
Priority request service We call upon the widest range of books in the UK or we may decide to purchase it for stock. Please provide an email address for correspondence and we hope to complete the request process in five to seven working days
Charge	£5.40
Standard request service We either borrow the book from public libraries in the East Midlands Region or buy it using non-priority purchase. Books supplied in this way may be slow in arriving.
Charge	£1.15 or £1.47 for postal notification
British Library loans
Loan periods: three or six weeks (subject to recall during the final three weeks). The British Library decides which of these loan periods applies. Suffolk Libraries has to pay each time it borrows a book from the British Library and has to pay to renew the loan. At this point, we have to pass the full cost for extending each loan period on to you
British Library loan	£5.40
British Library loan extension	£4.00
Lost or damaged British Library books Standard replacement charge (set by British Library in August)	£137.50
Suggest
For titles that we do not have in stock you can make a suggestion here or speak to library staff. After making your suggestion, please check the catalogue from time to time to see if it has been ordered or added to stock as we do not normally reply individually to stock suggestions	Free

How does it work? All reservations are dealt with on a first come, first served basis. Reserved titles remain available for two weeks after you have been notified. You can nominate any Suffolk library as your collection point.

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