Requests and reservations

Reservations

There is no charge to reserve a title which is in stock or on order in Suffolk libraries.

Notification when title available                                  Charge
SMS text messaging or email notification       

Free

Postal notification 25p

If you would like to register an email address or a mobile phone number for this service you can update your details online at Suffolk libraries direct, let library staff know or telephone Suffolk libraries direct, on: 01473 584563.

Charges for requests from 3 November 2008

For books and periodicals not in stock, which are requested from libraries outside Suffolk, there are priority and standard request services.

Type of request Charge
Priority request service 
We call on the widest range of books in the UK or priority purchase to get the book for you.  Assuming full book details are supplied, we aim to deal with your request within one working day

£5

Standard request service 
We will use libraries in the East Midlands region or non-priority purchase to get the book for you
 £1 or £1.25 for
postal notification
British Library loans
Extensions (i.e. 'repeat requests') beyond their return date

£3.40

Lost or damaged British Library books
Standard replacement charge

£129.50