Who to contact

All initial enquiries or reports should be made through Customer Service Direct to make sure that they are passed on to the correct office. This means that we can answer your question as soon as possible.

Countryside Access
Customer Service Centre
54 Ipswich Street
Stowmarket
Suffolk
IP14 1AD

Telephone: 0845 606 6067

or use the link above to the online report form.

Protection and maintenance are carried out by our area offices at:

West Area Rights of Way Office 

The Coach House
New Shire Hall
Bury St Edmunds
Suffolk
IP33 1RX

Telephone: 0845 606 6067
Fax: 01284 352428
Email: row.west@et.suffolkcc.gov.uk


East Area Rights of Way Office 

County Buildings
Street Farm Road
Saxmundham
Suffolk
IP17 1AL 

Telephone: 0845 606 6067
Fax: 01728 403078
Email: row.east@et.suffolkcc.gov.uk


The Definitive Map, how rights of way are recorded, making a formal application and statutory declarations are dealt with by:


The Definitive Map Team

Countryside Access
Endeavour House
8 Russell Road
Ipswich
Suffolk
IP1 2BX

Telephone: 0845 606 6067
Fax: 01473 216877

Please note, the rights of way service uses a call centre which is open 8.30am to 6.00pm Monday to Friday, and 9.00am to 4.00pm on Saturday.