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How to complain or compliment
What can I do if something goes wrong?
Our aim is to make sure that your child gets the best education
possible. If you have any complaints, comments or problems about
any area of your child’s education, it is probably best to discuss
it with the person concerned as soon as possible. If you prefer,
you can write to them.
If the problem is about something that is wrong at school, you
should speak or write to the member of staff or the headteacher
about it. Most problems can be sorted out without taking any
further action. However, if you are not happy with the outcome, ask
the school for details of their policy on how to make a complaint.
In most cases, the headteacher and governors are responsible for
putting matters right.
If your complaint is not about a school matter but another
service you have received from us, you should first try to sort it
out with the member of staff or team concerned. If you do not want
to do this, you can ask for a copy of our policy on how to make a
complaint. You can get a leaflet from your local Area Office or
from the county council called ‘Comment, Compliment, Complain’
which tells you about the procedure and standards we have set to
put things right.
If you are happy with the service and the system we would be
very pleased to hear from you. We would also like to hear your
views about this booklet.
If you would like to complain or compliment us on the service
you have received you can also contact our Customer Service Centre
on 0845 606 6067 or go to
www.csduk.com/csd/complaintsorcompliments
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