Providing information about privacy and the Data Protection
Act.
Suffolk County Council is committed to protecting your privacy
and will treat your personal data in accordance with the provisions
of the Data Protection Act 1998.
IMPORTANT: NEW REQUESTS - CHILDREN AND YOUNG PEOPLE'S
SERVICES
Currently, Children and Young Peoples Services is experiencing
an unusually high level of requests from customers for access to
their records under the Data Protection Act 1998. This has caused a
backlog which is being tackled by that service as a matter of
urgency.
We are doing our best to deal with requests within the legal
timeframe for data protection requests (40 calendar days) and will
do all we can to ensure you receive the service you expect.
However, many requests involve a substantial amount of personal
information which is gathered together from a variety of sources
within the Council. These records can often be quite complex and we
want to take care to ensure that you receive all the information to
which you are lawfully entitled.
If you have any concerns at any time about your requests, or any
queries about this situation, then please do not hesitate to
contact us: e-mail Information Management Services -
information.management@suffolk.gov.uk
or telephone 01473 264656 and ask to speak with the data protection
officer.
Charges
As permitted by the Act, please note that the
council makes a charge of £10.00 per request. This can either
be sent with a request (cheques payable to "Suffolk County
Council") or sent separately to the address shown above should
you submit the request electronically
Please note that your request cannot be processed until payment has
been received.
You may view the council's Data Protection Notification
(registration number: Z5113825) and access more information about
data protection by visiting the
Information Commissioner's web
site.
You may also like to read:
Other linked documents
Access to Your Child’s Educational Record
Suffolk County Council does not have access to the education
records of pupils. This data is held by the individual school. To
request access to your child’s educational record please
contact his/her school directly. Please note that you may be
charged for this service.
Cookie and log files policy
A "cookie" is a small data file created by your web browser and
normally stored on your computer. We use temporary "session"
cookies that are only stored in your browser's memory whilst you
visit our web site. If your browser accepts the cookies used on our
web site, we do not gain access to any personal data. The
information collected by the cookie permits the web site to assist
you to navigate.
Most browsers automatically accept cookies, but you can usually
refuse cookies by adjusting the preferences in your web browser. If
you do not know how to do this, contact us, giving details on the
type of browser you are using, and we will do our best to help. If
you turn off cookies, though, there may be some features of our web
site that will not be available to you and some web pages may not
display properly or load slowly.
AboutCookies.org
provides a guide to deleting and controlling cookies.
Some anonymous log-file information is collected automatically when
you visit the site:
- your IP (Internet Protocol) address;
- your browser and operating system;
- the date and time of your visit;
- the pages you request;
- if you followed a link to the SCC site, your previous web
site.
This information is used to analyse overall patterns of web site
use.