Every three years every local authority in the
country is required by central government to carry out a survey
asking residents about a range of issues relating to how satisfied
they are with the authority and the services it offers. These
surveys are known as Best Value User Satisfaction surveys and were
carried out in 2000, 2003 and most recently in 2006.
Every local authority has to ask residents exactly the same
questions. This means that Suffolk’s results can be compared to
others and that more informed decisions can be made on a day-to-day
basis.
The survey asks questions on things like personal social services,
education services and household waste recycling centres. Residents
are also asked how involved they feel in the decision making
process and how informed they feel about the council
generally.
Between September and October 2006, Ipsos MORI sent Best Value User
Satisfaction surveys to a random selection of 4,000 Suffolk
residents on behalf of Suffolk County Council. All the district and
borough councils in Suffolk sent out similar surveys meaning that
in total over 30,000 residents were asked to give their
views.
To see Suffolk County Council's results see the
Audit Commission website
A full report of our results is available below.
Part 1 (PDF, 248kb)
Introduction, Technical Note, Summary
Part 2 (PDF, 332kb)
Main Findings 1: Corporate Image
Main Findings 2: Communications and Contact
Main Findings 3: Life in Suffolk
Main Findings 4: Services