Policies and performance

Performance measurement for care and health

We can view performance measurement as simply as looking at what we are doing (or not) and taking some action to improve. More about performance measurement.

Policies and procedures database

This resource is for:

  • customers;
  • family carers;
  • staff;
  • other professionals;
  • partners;
  • voluntary organisations.

Our policies and procedures explain in greater depth how we work.

This database will expand and develop as policies are updated or amended and as more are added to the database. Please avoid printing the policies if you can. Not only will this save paper but by reading and using the policies directly from the website you can be assured that you are using the most up to date policy available.


These documents explain how we manage our policies and procedures:
A Guide to policy development
Terms of reference for Adult Care and Communities Policy Clearing House