Welfare rights

If you get a service from Social Care Services, for example a community support service, you will be offered benefits advice and help with filling in the forms by the person or the team who help to arrange your care.

However if you have no contact with Adult Care, Mental Health or Children and Young People services you may be able to get help and advice about benefits from the Practice Advice Team if you, or a member of your household is aged 60 and over.

Practice Advice Team

Many people do not claim the benefits they are entitled to. In some cases this can up to thousands of pounds each year.

The Practice Advice Team offer advice on benefits and help with claiming. They work across Suffolk and with people who are aged 60 and over. The Practice Advice Team is independent to the Pension Service, and can offer confidential and practical advice on claiming benefits.

You can contact the Practice Advice Team and arrange a home visit to discuss your benefits by ringing: 01473 581802 

The Practice Advice Team also contact anyone who is getting a chargeable non residential care service from Adult & Community Services and offer them a visit to ensure that they are claiming all the benefits that they are entitled to.

The Practice Advice Team will also help the carers of their customers claim all the benefits that they are entitled to.


Financial Inclusion and Advice Service

The Financial Inclusion and Advice Service is a second tier service based within Social Care Services. The Welfare Rights Team within FIAS supports County Council staff and people from other organisations to give advice to their customers.

Training:

Contact:

Jason Whittaker
Welfare Rights Officer
Telephone: 01473 581805


Application form for Financial Inclusion and Advice Service training 2008 (PDF, 75Kb)

This brochure about Financial Inclusion explains about courses and training opportunities (PDF, 789Kb)

Advisors Helpline (for staff and professionals)

If you are an adviser working in the council, the health service or for any other organisation in Suffolk you can use our daily helpline to get advice about your customer's benefits, housing or debt problem

Telephone: 01473 581801
Days: Monday - Friday
Times: 9.30 - 1.00

Please do not use this number if you are a member of the public. We will have to refer you on to another advice organisation.

There is more information associated with this area of work:

money Financial Inclusion and Advice Service