Fair access to care services (FACS)

If you are a Suffolk resident and at least 18 years old we will help you if you have a care need that significantly affects your ability to live a normal life.

We can also help you if you are a caring for someone with care needs. Not everyone who asks us for help can be given a service because we must make sure we can help those in greatest need.

We will only be able to help you with things that are eligible needs. An eligible need is if you need help in a key area of your life such as:-

  • keeping safe;
  • maintaining independence;
  • maintaining key relationships;
  • personal care;
  • staying physically and mentally well.

To make sure we can help those with greatest needs we also need to check that the consequence of not meeting the need would have a significant effect on your life.

Eligibility Criteria

Eligibility for services is determined by the degree of need experienced by an individual and how it affects their everyday life. Needs and their effect may be categorised within one of four bands:-

  • critical;
  • substantial;
  • moderate;
  • low.

In Suffolk we can only provide services for needs that fall within the Critical or Substantial bands.

If however your needs fall within the Moderate and Low bands you will be offered information, advice and guidance as to where to obtain help.

This web page has more information about Carer's Assessments

For further information please refer to the Information Packs highlighted below:
policy Information Pack Including Eligibility Examples for Practitioners (PDF, 247Kb)